Medical Support Assistant (MSA)

JOB SUMMARY:

The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC).

ESSENTIAL FUNCTIONS:

• 
  

  Manages the schedules and treatment of CBOC patients.

  
  

• 
  

  Maintains electronic logs/files in conjunction with the consult/appointment process.

  
  

• 
  

  Greets and checks in patients, updating records as necessary.

  
  

• 
  

  Coordinates patients' schedules and clinic flow.

  
  

• 
  

  Performs clerical and administrative functions to maintain patient data.

  
  

• 
  

  Schedules new and established patient appointments.

  
  

• 
  

  Tracks and facilitates completion of encounters and consults.

  
  

• 
  

  Participates in PACT team huddles and team meetings to manage and plan patient care.

  
  

• 
  

  Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).

  
  

• 
  

  Manages electronic wait list to verify and validate accuracy and resolve issues.

  
  

• 
  

  Performs administrative follow up actions.

  
  

• 
  

  Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.

  
  

• 
  

  Evaluates patient information and clinic schedule lists to determine whether patient is vested.

  
  

• 
  

  Gathers information and collects/compiles data to meet the needs of the service.

  
  

• 
  

  Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.

  
  

• 
  

  Maintains alertness to patients requiring immediate treatment.

  
  

• 
  

  Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).

  
  

• 
  

  Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.

  
  

• 
  

  Verifies that required appropriate individuals have completed CBOC/VA paperwork.

  
  

• 
  

  Schedules and notifies patients of follow-up appointments/referrals.

  
  

• 
  

  Assists in the coordination of supplies/equipment.

  
  

• 
  

  Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.

  
  

• 
  

  Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.

  
  

• 
  

  Acts as a liaison between contractor and the VAMC.

  
  

• 
  

  Participates in the ongoing Performance Improvement Program between STGi and VAMC.

  
  

• 
  

  Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.

  
  

• 
  

  Maintains confidentiality of all information and supports patients' privacy, rights, and safety.

  
  

• 
  

  Performs other work-related duties as assigned.