Apps. Support & Device Integration Specialist

Applications Support & Device Integration Specialist - Hybrid

Job Summary:

The Application Support & Device Integration Specialist is responsible for providing technical assistance to Mindray North America (NA) customers, sales, service, and clinical specialist's on assigned Mindray products. The specialist is responsible for generating and reviewing technical documents as required. He/she must communicate well with all levels of engineering, manufacturing, and quality personnel regarding corrective action for field problems and new product development.

Essential Function:

1. Provide telephone support to Mindray NA customers, sales, service, and clinical staff.
2. Support the integration of devices, applications, and systems, including troubleshooting data flow and connectivity issues
3. Assist with configuration, testing, and deployment of new applications and integrated devices
4. Support virtualized environments (e.g., VMware) and assist with the integration of Mindray applications with customers' Active Directory environments
5. Collaborate with vendors, IT teams, and end users to resolve complex technical issues
6. Analyze and resolve application, system, virtualization, and network-related incidents
7. Conduct product training sessions for internal teams and customers
8. Create and review technical documents as required.
9. Troubleshoot and investigate field problems - formulate and/or assist other departments in corrective action.
10. Represent the Service Department on Project Teams for new and existing products and complete tasks required. Update management and Technical Support as required.
11. Document all activities and provide timely reports, as required, to management.
12. Generate Cases to track Technical Support activity for calls.

Decision-Making Authority:

• Dispatch Service Reps to customer accounts as required through Mindray Dispatch
• Manage their project assignments per the team schedules.

Position Specifications:

1. Knowledge/Educational Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field or equivalent work experience.
• Experience in application support, systems support, or a related IT role
• Solid understanding of operating systems, networking fundamentals (TCP/IP, Routing, Switching), and system connectivity.
• Hands-on experience with virtualization technologies, such as VMware
• Knowledge of Active Directory, including authentication, group policies, and access management.
• Hands-on experience in at least one programming or scripting language such as Python, JavaScript, or VBScript
• Basic HL7 knowledge is beneficial but not required. Candidates must demonstrate a willingness and ability to learn HL7 standards.
• Experience in writing technical documentation.

1. Skills and Abilities

• Excellent organizational, written, and verbal communication skills for effective interaction with customers and colleagues
• Self-motivated and eager to learn new technologies
• Able to work independently and as part of a cross-functional team
• Occasional travel may be required.

1. Physical Demands/Work Environment

Standard office environment but may include occasional travel.

Mindray North America offers an attractive compensation and benefits package plus an exciting professional environment. Only those who meet our requirements will be contacted. Mindray North America is an equal opportunity employer M/F/D/V