PIM Support Specialist

For nearly a century, The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. Jel Sert is proud to have been awarded the Great Place to Work certification, as well as recognized as a Best Workplace to Work in Chicago and a Best Workplace in Manufacturing and Production. We are currently looking for a passionate and dedicated individual to join our team as a PIM SUPPORT SPECIALIST. If you are looking for a work environment that encourages personal growth, responsibility, and a shared vision for creating incredible products that help create lasting memories, then Jel Sert wants you!

We are seeking a highly organized, tech-savvy, and detail-driven individual to join our dynamic marketing team as a PIM Support Specialist. This role sits at the center of our product information, digital content, and marketing operations-supporting iconic brands including Otter Pops, Fla-Vor-Ice, Wyler's Italian Ice, Wyler's Light, Pure Kick, Flavor Aid, My-T-Fine, and Royal.

The PIM Support Specialist is responsible for managing and maintaining product content across Salsify and 1Worldsync (PIM/DAM), supporting new item setup, ensuring content accuracy and consistency, routing artwork, organizing digital assets, and enabling cross-functional teams to execute efficiently. This individual will play a critical role in improving operational workflows, supporting implementation initiatives, enhancing speed-to-market, and ensuring product data excellence across all channels.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

PIM / Product Content Management

• Manage and maintain product data, attributes, copy, and digital assets within Salsify for all brands and product lines.
• Ensure accuracy, consistency, and completeness of product content across internal systems and syndicated retailer channels (Amazon, Walmart, Instacart, etc.).
• Support the implementation, enhancement, and continuous improvement of Salsify PIM/DAM in partnership with Marketing, Business Intelligence, and third-party implementation partners.
• Conduct regular audits of product content, packaging updates, and digital assets to ensure compliance with brand standards and evolving requirements.
• Support new item setup-including product attributes, descriptions, dimensions, certifications, and imagery-to enable timely commercialization.
• Troubleshoot and resolve data quality issues within Salsify or related systems, escalating when needed.

Marketing Operations & Process Management

• Support daily marketing administrative activities, including team coordination, maintaining shared drives, updating trackers, and organizing marketing tools and documentation.
• Create and track purchase orders, shipping requests, sample orders, and other operational needs.
• Assist with marketing timelines, launch calendars, and project documentation across Marketing, Sales, and Operations.
• Maintain internal catalogs, product lists, and reference documents to ensure that cross-functional teams have access to correct and current data at all times.
• Support cross-functional project management efforts to achieve a high on-time completion rate (target 98%).
• Identify inefficiencies and contribute to continuous improvement initiatives that streamline marketing operations.

Artwork Routing, Proofing & Digital Asset Organization

• Route and review artwork for packaging, displays, and marketing collateral to ensure alignment with brand standards, product specifications, and regulatory requirements.
• Collaborate with Brand Managers, Creative, R&D, Regulatory, and Operations to manage revisions and approvals through to final signoff.
• Maintain the digital asset library and organize finalized production files for internal access and cataloging.
• Support updates to product photography, renderings, and marketing visuals within Salsify and shared drives.

Cross-Functional & New Item Support

• Coordinate new product setup and launch activities-including ensuring product data, timelines, and digital content are aligned across Marketing, Sales, E-commerce, Sourcing, and Operations.
• Assist with packaging and development of instruction manuals as required.
• Track and report project status using project management tools; identify risks and assist in corrective action plans.
• Provide operational support during peak workload periods and contribute to maintaining department readiness.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• 2-3 years of experience in a PIM platform, Salsify, 1Worldsync required.
• Additionally, a minimum of two (2) years of experience in marketing, e-Commerce, or brand management is required.
• Proficient with Salsify, 1worldsync, or similar product content management systems required, or a strong willingness to learn.
• Bachelor's degree in Marketing, Business, or a related field.

KNOWLEDGE, SKILLS, AND ABILITIES

• A proactive and self-motivated individual with a passion for marketing.
• Strong attention to detail and the ability to multitask effectively.
• Excellent computer, Word, and PowerPoint skills.
• Strong oral and written communication skills.
• Excellent project management and organizational abilities.
• Must be detail-oriented, process-driven, proactive, and comfortable collaborating across Marketing, Sales, E-commerce, Operations, Sourcing, and Creative.

BENEFIT & SALARY

Jel Sert Company is committed to pay transparency and will provide further compensation information during the interview process. The minimum annual compensation for the PIM Support Specialist is $61,082. Compensation is determined by a candidate's experience, education, skills, training, and the internal equity within our organization. The actual compensation to be paid will be determined upon receipt of an offer. In addition to a competitive compensation package, regular full-time corporate employees of Jel Sert are eligible for our extensive benefits programs that can be reviewed here.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul, or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand or arm, as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection)
• The worker is required to have visual acuity to operate motor vehicles.

WORK ENVIRONMENT

Remote office environment and travel up to 20%

FOOD SAFETY and QUALITY RESPONSIBILITIES

Follow applicable procedures and work instructions.

Backup - Sr. Director of Marketing

IMPACT ON JEL SERT SUCCESS

The PIM Support Specialist serves as a foundational resource by enhancing efficiency, accelerating launches, minimizing errors, and ensuring product data excellence, thereby directly supporting revenue growth, operational scalability, and a stronger omnichannel presence.