Product Manager - Platform BAU & Migrations, Enterprise Customer Identity Access Management (Remote)

This is a remote role that may be hired in several markets across the United States.

About the Team

The Enterprise Customer Identity Access Management (CIAM) & Digital Fraud Services team is building the modern identity and risk platform that secures every customer interaction across the bank. By consolidating authentication, identity, and fraud controls into a unified enterprise platform, the team helps protect customer accounts, enables secure growth, reduces fraud, and strengthens regulatory compliance. Team members work with industry-leading identity technologies and partner closely with user experience, fraud, security, and technology teams to shape the future of digital banking security.

Role Overview

The Product Manager - Platform BAU & Migrations plays a critical role in ensuring the stability, security, and evolution of the bank's customer identity platforms. This role supports business-as-usual (BAU) operations and customer-facing integrations on our existing Ping Identity platform, while also leading and enabling the migration of applications and SSO integrations to our target state enterprise.

Working as part of the Enterprise CIAM & Digital Fraud Services team, this individual helps protect millions of customer sign-in experiences, reduce operational and security risk, and accelerate the bank's transition to a modern, unified identity platform. This role offers hands-on exposure to leading identity technologies while contributing directly to customer trust and technology modernization.

What You'll Get to Work On

• Enterprise-scale CIAM platforms supporting millions of users
• Customer-facing authentication and SSO integrations
• Platform migrations to modern identity architecture
• Collaboration with fraud, security, and channel product teams
• Industry-leading identity technologies (Ping, Okta, cloud-native services)

• Own BAU product support for the Ping CIAM platform, ensuring platform stability, availability, and compliance for customer-facing authentication and SSO integrations
• Partner with engineering, operations, security, and application teams to triage, prioritize, and resolve CIAM-related issues impacting customer access
• Support and coordinate migrations of existing SSO and authentication integrations involving Ping Identity and Okta platforms
• Define roadmaps, migration requirements, sequencing, and acceptance criteria to ensure seamless customer experiences during platform transitions
• Maintain and enhance documentation for identity integrations, platform behaviors, and operational processes
• Act as a product point-of-contact for application teams onboarding to, or migrating between, CIAM platforms
• Ensure identity controls align with regulatory, security, and risk management expectations
• Identify opportunities to improve platform resiliency, reduce manual operational effort, and streamline onboarding and migration workflows
• Collaborate with other business, product, technology, and risk partners to ensure risk-aware authentication and consistent platform behavior across applications

Bachelor's Degree and 6 years of experience in Product Management, Business Analysis, or a related technology role OR High School Diploma or GED and 10 years of experience in Product Management, Business Analysis, or a related technology role

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field (or equivalent experience)
• Experience working with identity, authentication, SSO, APIs, or security-related platforms preferred
• Familiarity with CIAM, IAM, or authentication technologies (e.g., Ping, Okta, OAuth, OIDC, SAML) is strongly desired
• Experience supporting platform operations, migrations, or large-scale technology transitions is a plus
• Strong collaboration, communication, and problem-solving skills, with the ability to work across engineering, security, and business teams

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $92,600 and $142,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.