Sr. Work Management Specialist

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Job Summary

This is the advanced level of the Work Management classification hierarchy. Employees at this level are responsible for providing advanced technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgement and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which supports safety, reliability, storm restorations, and cost management while providing excellent customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity. Acts as Technical trainer - training WMS l and ll on all work.

Provides excellent customer service to internal and external stakeholders

• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends

• Takes ownership of invoicing issues and problems until resolved, requesting assistance as needed.

• Facilitates communication between internal and external stakeholders

• Monitors various reports to ensure process adherence to achieve customer-related goals

• Performs research, root cause analysis, and owns resolution of invoice-related issues

• Provide guidance and assistance for questions and problems related to vendor invoices

• Collaborates with other work groups to ensure desired invoice processing outcomes

• Uses software applications to prepare correspondence, reports, presentations, etc.

• Professional and courteous in all contacts

Cost Management

• Process invoices that support close-out of construction work orders in our work management system

• Verifies and applies correct general ledger account accounting

• Research and corrects invoice exception issues related to accounting, finance, and discrepancies; assists invoicing leadership in root cause analysis to resolve issues permanently

• Audit, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheets.

Reliability

• Prepares for and provides emergency restoration support as needed

EE Engagement/Safety

• Supports Human Performance safety culture through active participation in safety meetings

• Follows ergonomics and office safety guidelines

• Supports corporate initiatives

• Demonstrates a commitment to continuous learning and development

• High School/GED AND Five (5) years minimum required related experience

• Accounts payable experience

• Experience in construction field

• Trains vendors on PGO invoicing transmission invoice process

• Trouble shoots the PGO invoice transmission BOT

• Responds to vendor questions in the transmission invoice mailbox.

• Contract administration experience

• Working knowledge of Microsoft Office Software

• Demonstrates good judgment in decision making

• Exhibits effective written and verbal communication skills

• Collaborates effectively in a team environment

• Works independently in resolving problems

• Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration

• Prioritizes work effectively

• Supports changing work environments, processes, and policies

• Knowledge of Transmission processes

• Knowledge of Maximo

• Exhibits critical thinking and takes appropriate action to resolve issues independently, with limited supervision

• Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. It is expected that the employee will average at least 3 days per week in office. Hybrid employees should live within a reasonable daily commute to a Duke Energy facility.

Travel Requirements

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