Asset Recovery Officer II | Full-Time

This position can be remote and will be subject to state approval. Approved states: Alabama, Tennessee, Georgia, Florida, Mississippi, Vermont, Ohio, Iowa, Illinois, Texas, New Mexico.

• Contact delinquent members by telephone and mail, determine the reason for delinquency, and take appropriate action to bring accounts current. Place appropriate codes, holds, and blocks on delinquent accounts and recommend action on those accounts that cannot be reached or make satisfactory arrangements.
• Manage past due collection queue to ensure work gaps and proper collection efforts have been performed.
• Maintain history files indicating all collection activity.
• Recommend members who may be helped through financial counseling to AVP of Asset Recovery.
• Research and resolve credit reporting disputes.
• Cross-sell Credit Union services when appropriate.
• Assign accounts to third party venders for direct contact.
• Responsible for following all BSA/OFAC policies and procedures.
• Prompt and regular attendance is required.
• Perform other duties as assigned.

• Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
• Knowledge of the legal regulation (FDCPA) pertaining to collections and lending preferred.
• General knowledge of accounting and bookkeeping procedures.
• Prompt and regular attendance required.

Experience: One to three years experience in a financial institution or other collections organization preferred.

Education: High school diploma or GED.

Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

Avadian Credit Union is an Equal Opportunity Employer.