Open Directory Community Engagement & Growth Director - U.S.

Introduction

The LSEG D&A Workflows business delivers digital workflow solutions that provide financial insights to help enterprise finance professionals make actionable decisions across the investment and trade lifecycle. These solutions combine LSEG's leading content, advanced tools, and collaboration experiences.

Open Directory (OD) is an LSEG and Microsoft Teams collaboration experience that connects experts across wealth management, investment banking, sales & trading (sell-side), buy-side asset management, and related front/middle/back-office roles - spanning equities, fixed income, currencies, and credit.

Our vision is to build a thriving networking community that enables finance professionals to share knowledge, collaborate on industry challenges, and advance their careers. We are seeking a Product Leader for the Americas to drive this vision - someone with deep financial services experience and a passion for community-driven growth. In this role, you will own the regional product strategy for user engagement and growth, leveraging best practices from successful communities globally while tailoring them to the unique dynamics of American markets.

Key Responsibilities

Product Vision and Strategy

• Define and execute the Americas-specific roadmap for community features and growth.
• Articulate a clear vision for how OD will evolve to serve financial services professionals in Americas Region, incorporating insights on regional trends and cross-industry best practices.

User Engagement and Community Building

• Design features and programs that resonate with finance professionals.
• Implement creative engagement strategies such as gamification, interactive content, and exclusive regional events to enhance participation and loyalty.

Growth and Acquisition

• Own the user growth strategy for Americas, aligned with global product vision.
• Develop initiatives to onboard professionals across major financial hubs (e.g., New York, Toronto, Chicago) and convert them into engaged members using organic and targeted outreach.

Community Product Design

• Collaborate with global product teams to develop community-centric features tailored for American users.
• Ensure seamless integration with existing tools and innovate using regional insights.

Cross-Functional Leadership

• Partner with internal teams and external stakeholders to translate community vision into product features and go-to-market plans.
• Foster partnerships with regional industry associations, influencers, and academic institutions for mutual growth.

Metrics & Analytics

• Establish KPIs for community health and growth in Americas.
• Use analytics and feedback to inform product decisions and report on regional success.

Critical Deliveries

• Americas OD Community Vision, Strategy, and Execution Plan
• Community-to-Business Pipeline
• Metrics / Telemetry Dashboards
• Signature Community Programs or Events
• OD Engagement Model
• Internal Playbooks & Operational Infrastructure

Leadership and Management Expectation

• Inspire and influence teams to achieve ambitious goals.
• Provide guidance, mentorship, and support to ensure alignment and success across diverse markets.

Key KPIs

• Business Metrics: Revenue growth through OD opportunities, new business pipelines, strategic partnerships, and market expansion in Americas Region.
• Community Health: Monthly/Weekly/Daily Active Users, engagement rate per user, retention metrics, and content contribution rates.

Candidate Profile

• Community/Network Product Insight: Proven experience building active online communities with features like gamification and user-generated content.
• Data-Driven & User-Centric: Expertise in analyzing product metrics and user feedback to inform improvements.
• Cross-Industry Perspective: Creative mindset with awareness of engagement trends across industries.
• Financial Services Expertise: Significant experience in financial services with understanding of front, middle, and back-office functions.
• Regional Expertise: Deep understanding of American financial services landscape and collaboration platforms.
• Product Leadership: 5-10+ years in product management, with at least 2-3 years in a senior role.
• Adaptability and Drive: Entrepreneurial mindset, ability to handle ambiguity, and strong user advocacy.
• Communication Skills: Strong written and verbal communication skills to engage diverse audiences across America.

Stakeholder Management

• Internal: D&A, SAM, Engineering, Compliance, Corporate Affairs & Marketing.
• External: LSEG Customers, Industry Organizations & Consortiums, Content Creators & Influencers, Event Organizers & Media Outlets, Academic & Research Partners.

Career Stage:

Compensation/Benefits Information:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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