Assistant Manager, Learning & Development

Overview

Provide strategic and managerial support for the Learning & Talent Development (L&TD) Communications team, driving internal communications strategy, marketing, change initiatives, and team engagement. Responsible for resourcing, project delivery, and ensure alignment with enterprise goals and division priorities.

Responsibilities

• Manage daily activities of employees and/or supervisors; primarily responsible for tactical issues
• Perform supervisory duties to include selecting, measuring, counseling, rewarding and developing team members
• Provide ongoing, real-time performance mgmt. support and feedback, to include mentoring and coaching; establishing team and team member objectives, standards and priorities
• Drive the development and monitoring of performance and development goals for employees and/or supervisors and identify and develop successors and talent
• Strategically staff the team and applicable projects both traditionally and non-traditionally
• Analyze budget execution, reports variances and recommends adjustments to support business needs, goals and objectives
• Contribute to preparation of Annual Financial Plan (AFP)
• Drive operational efficiency through evaluation of team's workflow, quality and output to continuously improve design, development and implementation of communications efforts
• Stay abreast of and ensure compliance with applicable federal, state and industry laws, Navy Federal policies, procedures, regulations and guidelines
• Partner across Learning & Talent Development and with HR stakeholders to align messaging and campaigns with enterprise and division objectives
• Assist in leading and provide support to drive communications for high visibility projects in areas related to learning and development
• Drive operational efficiency and continuous improvement in communications processes and team workflows.
• Develop, monitor and improve communications and engagement metrics, report outcomes, and refine channel strategies based on data
• Lead reporting cadence for campaigns and portfolio, leveraging automation resources and dashboards
• Research, gather and synthesize data and when applicable present conclusions and recommendations to leadership
• Manage L&TD's brand ensuring adherence to brand guidelines and style standards
• Approve and publish communications for target audiences, including executive and sensitive messaging
• Coordinate approval workflows with stakeholders, leadership, and legal as needed
• Stay abreast of industry trends and standards and integrate best practices into processes and workflow
• Contribute to development of strategic plans, tactics and goals for the division
• Partner across Learning & Development on projects and programs requiring a multi-faceted approach
• Collaborate within the training and communications communities to support information sharing and implementation of best practices
• Support team's recruiting and selection needs by participating in hiring panels for positions throughout Learning & Development
• Perform other duties as assigned

Qualifications

• Expertise in internal communications, marketing, project/program management, talent development, training, adult education, human capital, organizational development, and/or instructional design.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Demonstrated expertise in managing and developing others, including leaders
• Experience managing multiple resources through complex projects to achieve desired results
• Ability and passion for finding solutions to problems and helping others
• Ability to effectively work in complex, sensitive, and ambiguous situations
• Strong strategy, change management, and communications consulting skills
• Ability to work and collaborate with all levels of management (including executives), staff and vendors
• Ability to think strategically, adapt quickly and exhibit excellent communication skills
• Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management
• Strong consulting, analytical and problem solving skills
• Excellent verbal, written and interpersonal communication skills with experience in AP Style
• Bachelor's degree in Communications, Marketing, Human Resources, Psychology, or similar filed, or the equivalent combination of experience, education and training

Desired Qualifications

• Advanced degree (MBA, Masters, etc.), professional certifications (e.g., PMP, coaching, instructional design)
• Graduate of Navy Federal's Management Toolbox and Leading Leaders
• Strong command of Navy Federal operations, processes and procedures
• Experience working with advanced presentation software suites, project management systems (ADO, Power BI, MS Forms, Menti, etc.), and comms platforms (StaffBase, AEM, Adobe Analytics, etc.)
• Professional certifications including: human resources, coaching, project management and / or evaluation (e.g., PMP), instructional design, talent, training, or IT

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

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