UX Researcher

Make a real difference in patients' and providers' lives! As a UX Researcher at a Fortune 500 healthcare company, you will play a critical role in shaping the next phase of our patient and provider support experiences. You'll help turn early ideas and concepts into validated, real-world solutions by leading research that directly informs product decisions across a North American program.

Working closely with product designers, product managers, developers, and healthcare stakeholders, you will ensure that new digital experiences-particularly as we transition to a new CRM-are grounded in real user needs and insights.

• Influence the future of patient and provider support programs through evidence-based UX research.
• Lead hands-on research efforts for new and evolving healthcare experiences.
• Partner closely with cross-functional product teams to translate insights into actionable recommendations.
• Play a key role in testing and validating experiences during a major CRM transition.

• Take early-stage concepts and ideas and design structured research plans to validate them.
• Write detailed user testing guides and research protocols.
• Conduct 1:1 user research sessions, including moderated usability testing and interviews.
• Test and evaluate new experiences as part of a transition to a new CRM platform.
• Synthesize research findings into clear insights, themes, and opportunities.
• Present findings back to product teams and stakeholders, making actionable recommendations.
• Collaborate closely with designers, product managers, developers, and healthcare partners to ensure research insights are incorporated into product decisions.
• Provide ongoing input and feedback throughout the product development lifecycle.
• Support a North American program, collaborating across time zones as needed.

• Proven experience conducting UX research, including usability testing, interviews, and synthesis.
• Experience working on patient experience, provider experience, or healthcare-related digital products.
• Strong ability to translate research findings into clear, actionable recommendations.
• Experience writing research plans, discussion guides, and test scripts.
• Comfort working autonomously while providing clear updates to cross-functional teams.
• Excellent communication and collaboration skills.
• Experience working with product teams through changing priorities or evolving direction.
• Familiarity with CRM-based experiences, specifically Salesforce Lightning Design System.

The target hiring compensation range for this role is $85 to $90 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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