New

IT Service Desk Support Staff Lead

Terracon Consultants, Inc.
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Kansas, Olathe
Jan 14, 2026
Job Description General Responsibilities: Provides proactive, high level of customer service to Terracon employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution. Essential Roles and Responsibilities: Demonstrates the ability to perform job duties required of all IT Service Desk Support Staff team with minimal supervision. Using judgment and decision making abilities to determine necessity to escalate incidents and service requests to appropriate corporate departments or higher tier level of support. Proficient in the use of IT Service Desk system to assist IT Service Desk Supervisor with process improvement and reporting needs. Trains and coaches team members on best practices and provides guidance when necessary. Notifies IT Service Desk Supervisor of escalation problems that could impact IT service levels. Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management. Be responsible for maintaining quality standards on all projects. Requirements: Associate's degree in Information Systems and 5 years' experience. Or, in lieu of a degree, a minimum of 7 years' experience. 5-7 years' help desk related experience with 5 years' experience at senior level support preferred. Bachelor's degree in Information Systems or related field preferred. Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware. Experience with Microsoft Office 365 at the level used in the corporation. Experience with Microsoft Teams. Experience with Microsoft Exchange. Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN Knowledge and understanding of Active Directory at the level used in the corporation. Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets. Valid driver's license with acceptable violation history. Preferred Certification: CSS (Help Desk Institute's Customer Support Specialist) or HAD (Help Desk Analyst) A+ certification About Terracon Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon's growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon's vision of "Together, we are best at people" is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs. EEO Statement Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.