Consumer Loan Processor

UW Credit Union's Consumer Lending Department is hiring for a Consumer Loan Processor! If you are passionate about helping others reach their financial goals, and excited about the growth UW Credit Union is experiencing, this is the job for you!

As a Consumer Loan Processor, you will play a key role in ensuring both the completeness and timeliness of loans, as they are processed and disbursed to UW Credit Union members. When a UW Credit Union member applies, and is approved for, a loan, the 'baton' is handed to the Consumer Loan Processor - they review the loan application for accuracy, prepare all necessary loan documents, and deliver said loan documents in a timely manner. If you are organized, enthusiastic, and a great team player, this is the job for you!

As a Consumer Loan Processor, you are skilled in both administrative 'behind-the-scenes' duties, and customer service. Time management and organization come naturally to you - prompt and accurate completion of tasks is where you shine. Attention to detail is a vital skill for a Consumer Loan Processor, as you are scanning loan applications for accuracy. Tactful and effective communication is an equally important attribute, as you are communicating any discrepancies identified back to your fellow UW Credit Union employees. A successful Consumer Loan Processor is an enthusiastic team member, as teamwork within your department, as well as across other departments within UW Credit Union, is imperative.

What You'll Do:

Monitor loan operating system disbursement queue to maintain service level and to ensure timely funding and disbursement of loans.
• Conduct quality assurance review of each consumer loan to ensure loan is accurate, complete, and within all lending guidelines prior to funding.
• Identify and document loan errors and communicate with lenders for error resolution.
• Perform accurate disbursement of all loan proceeds through loan payoffs/payments, deposits to account, credit/debit of general ledgers, and cashier's checks.
• Review core system to ensure the loan booking was completed in full - manually complete any portion of the booking process that did not occur due to errors in the loan application
• Manage timely receipt of loan documentation through fax, email, mail, DocuSign, and interoffice mail, reviewing for accuracy, following up as needed with third party vendors, retail staff, or members
• Review and verify loan paperwork received is accurate and complete - scan and file loan documentation accurately, orderly, and legibly into loan origination system or document storage
• Ensure compliance with loan and deposit regulations
• Answer calls from UW Credit Union staff in a timely and professional manner, and demonstrate positive call quality behaviors
• Provide education and guidance to retail staff and members on loan processes, procedures and file requirements or conditions

These skills and experiences are essential to your success:

• 7 months to one year experience in a professional office setting is required - experience in a financial institution is preferred
• Lending experience preferred but not required
• Must have strong oral and written communication skills
• Must have strong phone skills and etiquette
• Demonstrated excellent attention to detail
• Possess time management skills
• Exceptional customer service skills