VoIP Activations Engineer

Classification: Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America's favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.

Backed by one of the nation's top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement-empowering every team member to make a meaningful impact.

We are seeking a detail-oriented and technically proficient VoIP Activations Engineer to join our growing team. In this role, you will be responsible for provisioning, configuring, and activating VoIP services for new and existing customers. You'll work closely with internal teams and external partners to ensure seamless onboarding and optimal service delivery.

• Provision and activate VoIP services including SIP trunks, hosted PBX systems, and IP phones.
• Coordinate with sales, support, and engineering teams to ensure timely and accurate service delivery.
• Troubleshoot activation issues and escalate complex problems to Tier 2/3 support as needed.
• Maintain accurate documentation of configurations, activations, and customer setups.
• Monitor and verify service quality post-activation to ensure customer satisfaction.
• Assist in developing and refining activation processes and automation tools.
• Stay current with VoIP technologies, protocols (SIP, RTP), and industry best practices.

• 2+ years of experience in VoIP engineering, network provisioning, or telecom operations.
• Strong understanding of SIP, RTP, and other VoIP protocols.
• Experience with VoIP platforms such as Cisco, Adtran, Meta or BroadSoft.
• Familiarity with network troubleshooting tools (Wireshark, ping, traceroute).
• Excellent communication and organizational skills.
• Ability to work independently and manage multiple activations simultaneously.
• Certifications such as CCNA, CompTIA Network+, or SIP School Certified Professional are a plus.

Preferred Skills:

• Experience with cloud-based VoIP services and APIs.
• Knowledge of number porting processes and telecom regulations.
• Scripting or automation experience (e.g., Python, Bash) is a bonus.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $65,000 - $85,000 Annual Salary

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.