Customer Service & Inside Sales Representative

Why Choose Waste Connections?
Waste Connections is a leading provider of waste management and recycling services across the U.S. and Canada. We pride ourselves on being a different kind of company with a unique culture-one that empowers employees to grow, make an impact, and build rewarding careers.

If you're passionate about customer service, sales, and making a difference in your community, this hybrid role is for you!

In this dynamic position, you'll combine exceptional customer support with inside sales responsibilities to help customers find the right solutions while ensuring top-notch service.

Key Responsibilities:

• Handle inbound customer calls and assist with new service requests, cancellations, and account updates.
• Proactively engage customers to upsell and cross-sell services, driving revenue growth.
• Process payments, research billing inquiries, and maintain accurate account information.
• Collaborate with internal teams to resolve service issues and provide cost-effective, environmentally responsible solutions.
• Build strong relationships with customers to ensure satisfaction and loyalty.

• 2+ years of high-volume customer service experience (sales experience a plus!).
• Strong communication skills-both verbal and written.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Goal-oriented mindset with the ability to meet and exceed sales targets.

• Competitive Pay: Starting at $20.00/hr + potential sales incentives.
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Short/Long-Term Disability.
• Retirement Savings: 401(K) with company match.
• Employee Perks: Mental health programs, emergency travel assistance, prepaid legal plan, scholarship opportunities, employee stock purchase plan, and more!