Operations Program Manager

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Primary Duties

These duties and responsibilities will be rated on the Annual Performance Review. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee the Accountable Mail/Classified operation of the DoS contract.
• Direct and coordinate activities of all General Clerk II employees.
• Manage staff, preparing work schedules and assigning specific duties.
• Direct and coordinate organization's financial and budget activities to fund
  operations, maximize investments, and increase efficiency.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Additional Responsibilities

• Work with management to determine staffing requirements, and interview, train new employees.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• High school diploma or General Educational Development (GED) required.
• 2-3 years of direct experience required.
• Must hold or be able to obtain and maintain a Top Secret clearance. Will be subject to a U.S. Government background check/investigation.

Knowledge, Skills and Abilities

• Customer service oriented and be able to work efficiently in a fast-paced environment.
• Work well independently and as a contributing member of a team High level of integrity and personal accountability.
• Ability to read and comprehend simple instructions, short correspondences, and memos, labels and numbers.
• Ability to effectively present information in one on-one and small group situation to customers, clients, and other employees of the organization.
• Excellent customer service skills, verbal and written skills and ability to accept and follow directions.
• Basic typing skills; Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to define problems and provide solutions.
• Ability to multi-task, organize, prioritize and meet deadlines on a daily basis.
• Maintain a high level of performance with limited supervision.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information