Common Service Data Model Subject Matter Expert

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Common Service Data Model Subject Matter Expert

Location(s): Chicago, IL
(Remote)

Description
Involve in development and implementation of various ServiceNow ITSM modules which included Incident Management, problem management, configuration management, change Management, CMDB, Knowledge Management and other ITSM applications.

• Implement overall team management as a client facing person to ensure that requirements gathering, development, testing and PROD migrations succeeded in time and with expected outcome.
• Coordinate with other ITSM process owners to ensure proper ITOM integrations, knowledge with network routing and troubleshooting.
• Build transform maps to import external data sources and maintaining integrations, ServiceNow Automations and building custom Orchestration (Workflow) activities.
• Develop with the ITOM, ITBM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal designer modules.
• Maintain discovery health (trouble shooting discovery issues with known and unknown IPs and any network devices), work with Service Mapping and integrations which include MID server builds.
• Implement ServiceNow modules, Work on the ServiceNow core platform modules and applications.
• Build workflows for newly created catalog items. Install Mid Server and Configure discovery application for help in integrations (using REST, SOAP).
• Involvement in ServiceNow Upgrades and Cloning, Involve in Asset life cycle management and designs relating software and hardware asset management, Configure CMDB.
• Responsible for Complete routine system administration and requirements enhancement including, group and user changes, catalog item revisions, reporting requests, problem solving / vendor escalation and menu changes.

• ServiceNow.
• CSDM experience.
• ITOM, ITBM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.