Technical Service Representative- Phoenix, AZ

Technical Service Representative- Phoenix, AZ

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Technical Service Rep to join our Phoenix, AZ team. You will be responsible for researching, troubleshooting, and resolving pool and spa equipment issues troubleshooting skills to answer consumer level questions and available resources. The expectation is to empathize and clearly communicate technical solutions to consumers.

You will:

• Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness
• Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
• Demonstrate experience in problem resolution and technical problem identification
• Work independently and with team to solve support issues. Escalate issues to third level support and supervisor when necessary
• Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy

Key Qualifications:

• Experience in technical product support (hands on, phone support, or other experience) is desired
• Technical experience related to design/diagnostics/repair of mechanical/electrical/hydraulic systems preferred
• Entry level knowledge of the 5 product groups within Pentair Pool
• Understanding the customer support process using patience, compassion, and empathy
• High School Diploma required, associate's degree preferred
• Strong written and verbal skills are necessary for interacting with customers. Must be able to speak effectively with pool professionals
• Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting

Hours: Remote/ 8:00 AM - 8:00 PM- OT and weekends when needed. (Must be flexible)

Compensation:

For this full-time position working at this location, the anticipated hourly base pay range will be from $23.00 to 25.00 per hour DOE. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs.

Benefits:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.