New

Technology Support Technician

North Carolina State University

$ 36,094 - $ 83,230

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Jan 15, 2026

Job Posting Information

Posting Number	PG194798SP
Internal Recruitment	No
Working Title	Technology Support Technician
Anticipated Hiring Range	$50,000 to $54,000
Work Schedule	Monday - Friday; 8am - 5pm Occasional work outside these hours may be required.
Job Location	Raleigh, NC
Department	Business Systems
About the Department	The NC State University Facilities Division is home to nearly 900 professionals who plan , build and maintain the spaces that foster an environment where innovation, learning, and community thrive. Through this work, we help create spaces that empower students, faculty, and staff to reach their full potential. Operating year-round, we manage more than 16.7 million gross square feet of built space and oversee 4,733 acres of campus infrastructure through a series of core departments, each composed of multiple specialized units: Design & Construction Business Operations Campus Operations and Maintenance Campus Planning and Strategic Investment Whether responding to a maintenance request, shaping future facilities or creating spaces that inspire discovery, our team is grounded in excellence, service and stewardship. Join the pack and become part of one of the largest and most respected employers in the state, helping shape the future of our campus community. Take a look below to see what we offer!
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	The Technology Support Technician provides hands-on technical support, device management, and inventory oversight for Facilities Services, supporting more than 900 employees across approximately 570 computers and 300+ mobile devices. This role is responsible for maintaining a reliable, secure, and scalable technology environment by troubleshooting hardware and software issues, managing device lifecycles, and evaluating emerging technologies that support the broader university infrastructure. This position is ideal for a customer-focused technology professional who enjoys problem-solving, working with varied users, and contributing to a mission-driven campus environment. You'll play a critical role in supporting the technology needs of Facilities Services while contributing to a collaborative, campus-focused environment that values innovation, service, and continuous improvement. If you enjoy supporting people through technology and want to make an impact in a large, dynamic organization, we encourage you to apply and join our team. *Key responsibilities and duties include, but are not limited to:* Provide desktop, laptop, and mobile device support for Facilities Services employees, including troubleshooting, repair, replacement, and deployment. Manage and maintain computer and mobile device inventory, including tracking assets, locations, and lifecycle status. Analyze hardware performance and determine when repair versus replacement is appropriate. Plan and manage technology refresh cycles using 3-, 4-, and 5-year replacement schedules aligned with budgetary needs. Administer Windows and macOS environments using Active Directory, Group Policy, SCCM, JAMF, and Infoblox. Support account security and access by assisting employees with Duo Authentication and Google 2-Step Verification for Gmail and MyPack Portal. Manage Google services through web-based administration tools, including Chrome Device Management. Deploy new computers and ensure systems are properly configured, documented, and operational. Maintain accurate documentation related to devices, parts, configurations, and inventory locations. Track, document, and resolve technical issues using established procedures and ticketing systems. Integrate and support external applications within ServiceNow and AiM. Research and evaluate emerging technologies and solutions for applicability within the Facilities and campus-wide technical environment. Deliver excellent customer service while communicating technical concepts clearly to both technical and non-technical audiences. Perform physical tasks such as lifting (up to 30 lbs. frequently, 60 lbs. occasionally) with or without reasonable accommodations.
Other Responsibilities	Lead information sessions about the services we provide. Work with other members of Business Systems on projects. Collaborate with campus partners. Normal job hours are Monday - Friday, 8 am - 5 pm. Occasional work outside these hours may be required.

Qualifications

Minimum Experience/Education	High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications	Experience installing, configuring, and supporting PC and Mac software across multiple operating systems. Demonstrated experience providing customer-facing technical support with a strong focus on service and communication. Hands-on experience diagnosing and repairing hardware issues on Lenovo, Dell, and Apple laptops. Knowledge of endpoint management tools and device lifecycle practices in an enterprise environment. Technical certifications such as CompTIA A+ and/or Apple certifications are highly desirable.
Required License or Certification	Valid North Carolina driver's license is required within 60 days of hire and must be maintained.
Valid NC Driver's License required	Yes
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	01/14/2026
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	01/22/2026
Notice to Applicants	Please note that the work history on your resume must also be included in your application.
Special Instructions	In addition to your application please submit a resume, cover letter, and contact information for at least three professional references.

Position Details

Position Number	00110826
Position Type	SHRA
Position Classification Band Title	Technology Support Technician
Position Classification Band Level	Journey
Position Classification Salary Range	$ 36,094 - $ 83,230
Salary Grade Equivalency	DT03
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	447040 - Business Systems
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.