Customer Support Lead

Do you thrive in a fast-paced environment, enjoy working with people, and take pride in solving problems? If so, apply today to join our collaborative and customer-focused team.

THE OPPORTUNITY

Reporting to the Senior Director of Distribution / Inside Sales, the Customer Support Lead plays a key role in leading daily customer service operations while delivering an exceptional end-to-end customer experience.

Key responsibilities:

• Lead, coach, and develop a team of three Customer Support Representatives while supporting hiring, training, and performance management
• Build and maintain strong relationships with key customers and internal partners, serving as the first point of escalation for complex service issues
• Oversee end-to-end order management from receipt through delivery, coordinating with Manufacturing, Supply Chain, Logistics, and Sales to resolve issues and delays
• Provide hands-on customer support, including order processing, inquiries, and issue resolution within an assigned territory
• Own daily customer service operations, workflow, customer records, pricing, and documentation in compliance with company policies and quality standards
• Drive continuous improvement initiatives to enhance efficiency, reliability, quality, cost control, and regulatory compliance

THE QUALIFICATIONS

The ideal candidate is a collaborative team player with strong interpersonal and customer service skills.

Your credentials ideally include:

• Bachelor's degree
• 4-5 years of customer support experience, including team leadership
• Experience in a manufacturing, chemical, process, or logistics environment preferred
• Strong communication, problem-solving, and customer service skills
• Proven ability to lead in a fast-paced, collaborative environment

THE COMPANY

Carus is a highly respected, family-owned company with deep roots in Illinois' Starved Rock Country. We develop and manufacture products that clean the air, water and soil, and we are always exploring new opportunities and initiatives to expand our reach.

For over 100 years, Carus has been the employer of choice in the greater LaSalle-Peru area. Through several local outreach initiatives, we actively support our local community and STEM education.

It's an exciting time to join the Carus team.

• The LaSalle manufacturing facility has an exciting new project that will enhance our capabilities.
• The Belmont location has just expanded to include a dedicated on-site logistics group.
• The Peru business headquarters recently completed a full office renovation.
• We have a new strategy to accelerate growth and are executing at a high level.
• We are rooted in history but focused on the future!

THE PERKS

Employees enjoy incredible work life balance and exceptional benefits.

• Flexible hours and work-from-home Fridays.
• Generous PTO and 11 paid holidays.
• Medical, dental, vision and 401(k) plans as well as company-paid basic life insurance.
• Tuition reimbursement program for employees and their dependents.
• Employee engagement, company-sponsored volunteer opportunities and STEM education initiatives.

Want to learn more about Carus? Visit www.carusllc.com or check us out on Facebook @carusllc.

Carus is an Equal Opportunity Employer M/F/D/V/AAP/LGBTQ

Company: Carus