Digital Print Coordinator/Print Operator

Customer Service Rep II

Job Summary:

Digital Print Coordinator's role: Heavy client interaction verbal/written forms. Customer Service skills is a must. Coordinate workflow activities ensuring customer satisfaction in all areas of responsibility to include, Job intake, operate print jobs, Recordkeeping, Shipping, Receiving. Applicant must be able to multitask and take in/understand complex work instructions. Ensure quality maintenance of all logs and reporting documentation; attention to detail.

Participate in cross-training and perform other duties as needed.

Handle time-sensitive material and maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

Perform other tasks as necessary / assigned. The Digital Print Coordinator assign/ delegates work to copy operators and ensure the team is fully utilized, productive and meeting the print deadlines demands.

Schedule: Sunday-Thursday (11:30PM-8:00AM)

Job Duties & Responsibilities

Job Intake

• Answer Incoming Calls
• Monitor Email Traffic on varies areas of Intake
• Respond to emails and answer inquiries
• Strong Customer Service Skills
• Strong verbal/written communication skills
• Assess incoming print jobs and requested deadlines
• Communicate effectively with clients regarding job requirements
• Ability to negotiate deadlines and other job parameters as necessary
• Organize and prioritize jobs in queue to optimize meeting client expectations
• Ability to use Microsoft office suite
• Assign print jobs fairly between print operators

Print Operator

• Operate print, copy and scanning equipment
• Operate binding and other finishing equipment
• Ability to operate various print equipment and high volume printers such as (Xerox, Konica Minolta, etc...)
• Responsible for quickly and adequately producing detailed, high-quality printed materials/ styles in a time-sensitive atmosphere utilizing high-speed digital printers
• Perform multiple finishing types: wire-o, 3 hole drill, lamination, stuffing envelopes, folding, and cutting
• Experience in using electronic/manual cutter
• Setting up and operating a variety of fiery printing software
• Ability to use Microsoft office suite
• Troubleshoot machine problems

Required Qualifications:

• Previous experience in Mail/Document Preparation;
• Document Scanning and/or Document Indexing
• Ability to effectively work individually or in a team environment.
• Ability to handle multiple projects simultaneously
• Ability to adapt to changing fast-growing production environment
• Ability to communicate both verbally and written with customers and company personnel
• Strong organizational and administrative skills
• Ability to meet employer's attendance policy
• Work experience in email and Microsoft Windows environments is required
• May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations
• Must be able to sit, stand, and/or walk for long periods of time with or without accommodations
• High School Diploma or equivalent (GED) required
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Title - Digital Print coordinator/Print Operator

Schedule: Sunday-Thursday (11:30PM-8:00AM)

Position Type- Full time - Regular

Benefits- Medical, Dental, Vision coverage. 401K, Referral Bonus

XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

EOE/Minorities/Females/Veterans/Disabled