Patient Service Representative, Full-Time

Key Responsibilities:

• Coordinate Scheduling: Communicate and work closely with the Mammography team to schedule diagnostic mammograms and breast ultrasounds promptly and accurately.
• Appointment Management: Confirm patient appointments and provide clear instructions regarding preparation and arrival. Follows MQSA guidelines for obtaining priors and sending them to outside facilities
• Follow-Up Communication: Assist in preparing and sending surgery follow-up letters to patients and referring providers.
• Ensure Timely Follow-Up: Track patients with BI-RADS categories 0 (incomplete), 3 (probably benign), 5 (highly suspicious), and 6 (known biopsy-proven malignancy) to ensure appropriate next steps are scheduled.
• Patient Support: Serve as a resource for patients, answering questions and addressing concerns related to diagnostic imaging appointments.

Qualifications:

• High school diploma or equivalent required; healthcare or medical office experience preferred.
• Strong organizational and communication skills.
• Ability to work collaboratively with clinical teams and maintain confidentiality.
• Proficiency in EPIC scheduling systems and basic computer applications.

Other Skills and Knowledge:
Prefer the following: Intermediate to advanced Microsoft Word and Excel. Expanded Epic knowledge with basic report writing. Ability to collect and analyze data. Excellent communication, customer service and problem solving skills required.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.