New

IT Support Technician

University of Georgia

retirement plan

United States, Georgia, Athens

Jan 15, 2026

Posting Details

Posting Number	S14601P
Working Title	IT Support Technician
Department	VPSA-VP for Student Affairs
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type	External
Retirement Plan	TRS
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Monday thru Friday 8am-5pm
Advertised Salary	$47,000
Posting Date	02/16/2026
Open until filled	Yes
Closing Date
Proposed Starting Date	01/12/2026
Special Instructions to Applicants	We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	IT Support Technician II
FLSA	Non-Exempt
FTE	1.00
Minimum Qualifications	High school diploma or equivalent and 2 years of related experience
Preferred Qualifications
Position Summary	Reporting to the IT Lead, the IT Support Technician provides critical technical and operational support for Tate Student Center and Memorial Hall. The primary responsibility of this position is to assist with providing technical support to end users by troubleshooting and resolving urgent technical issues, responding to support tickets in a timely manner, and escalating complex problems to higher-level technical staff when necessary. This position also installs and configures computer hardware, repairs software, and runs diagnostic programs to ensure optimal system performance. The IT Support Technician maintains accurate documentation on service repairs and provides training to staff as needed.
Knowledge, Skills, Abilities and/or Competencies	Ability to actively listen and clearly communicate technical issues both verbally and in writing Ability to work independently, multitask and prioritize. Ability to estimate work and meet deadlines Ability to establish and maintain effective working relationships with others in a team environment Ability to provide client support in a positive, proactive manner Ability to effectively adapt to rapidly changing technology and apply it to client needs and department goals.
Physical Demands	Lift and carry over 20 pounds Sit at a desk and computer for moderate periods of time.
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Technical Support and System Maintenance

Provide comprehensive technical assistance to staff, students, and student organizations by diagnosing and resolving complex hardware, software, and networking issues.
Ensure timely response to all helpdesk tickets through email, phone, and in-person interactions, maintaining a high standard of customer service.
Installation, configuration, and maintenance of departmental hardware and software, including deploying new equipment and assisting with repairs or replacements.

Percentage of time

Duties/Responsibilities

Training, Documentation, and Resource Management

Support the IT Lead to help maintain clear, comprehensive documentation for IT systems, policies, and procedures to ensure consistency and compliance.
Assist the IT Lead with the checkout system for laptops, tablets, and other devices, ensuring accurate reservations and timely returns.
Maintain detailed inventory records of all IT assets and collaborate with facilities staff to conduct annual audits, safeguarding accountability and proper resource allocation.

Percentage of time

Duties/Responsibilities

Leadership and Project Management

Assist the IT Lead with special initiatives, structured planning, and execution while providing weekly progress updates.
Continuously research emerging technologies and recommend innovative solutions to improve operational efficiency and enhance user experience.
Participate in staff meetings and contribute to strategic discussions, while remaining flexible to support additional duties and special projects as assigned.

Percentage of time