Senior Engineer, Collaboration Services

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

• Many of our Leadership positions are bonus eligible

What We're Looking For:

A Senior Engineer, Collaboration Services who will play a key role in designing, enhancing, and supporting our cloud collaboration ecosystem. You'll bring deep expertise in Microsoft 365 and related technologies to deliver secure, scalable, and highperforming solutions that empower our team members across the organization. In this role, you will not only troubleshoot and maintain critical collaboration services, but also drive automation, improve user productivity, and help shape our strategic roadmap for modern workplace technologies.

Who You Are:

• Cloud collaboration expert: possessing strong technical knowledge of M365 services and related platforms

• Resourceful: a troubleshooter who turns complex technical challenges into fast, effective solutions

• Customerfocused: a professional who prioritizes the enduser experience, delivers exceptional service, and adapts their communication style to make technical concepts clear for any audience

• Dedicated to the detail: an Engineer committed to precision, consistency, and bestinclass standards

• Curious and collaborative: a learner who stays ahead of emerging technologies and champions continuous improvement, exceptional user experiences, and who elevates how teams work

• Veterans and military spouses encouraged to apply

What You'll Do:

• Deliver subject matter expertise on M365 and cloud collaboration platforms, including Exchange Online, Teams, OneDrive, SharePoint, Purview and Copilot.

• Design and develop automated solutions using outofthebox features to improve operational efficiency

• Administer email security with a focus on Cloud security and protection platforms like Proofpoint and Ironscales

• Partner with the Senior Manager and Senior Lead Engineer to implement, maintain, and advance the Collaboration Services strategic roadmap

• Execute essential operational processes such as daily maintenance, hardware and software upgrades, patch management, and standard system configuration

• Develop and maintain detailed designs and architectural diagrams of supported SaaS infrastructure

• Collaborate with technology teams and vendors to define, develop, and maintain standards, baselines, architecture, and documentation

• Engage vendors and internal IT teams to identify, diagnose, and resolve Collaboration Services incidents and problems

• Establish and uphold best practices to ensure compliance with Governance and Security standards, IT processes, principles, and best practices

• Provide support for Collaboration Services requests submitted by business users

• Create user documentation and training materials to support Tier 1 assistance and selfservice learning

• Research, evaluate, and recommend emerging technologies that enhance collaboration and communication capabilities

• Assist with adjacent areas of support, including ServiceNow, Domain and Public DNS management, and conference room A/V systems

• Communicate effectively across technical and functional teams to ensure clarity and alignment

• Maintain regular attendance in conformance with standards

• Work varying schedules as needed to support business operations

• Attend/complete all required training and meetings

• Perform other duties as assigned

Your Qualifications Include:

• Bachelor's degree, technical degree, or equivalent relevant experience

• Relevant Microsoft and SaaS solutions certifications

• 5+ years of experience in an enterprise IT environment

• 5+ years of handson M365 engineering and support experience

• Deep knowledge of email management, data lifecycle management, email security and protection

• Self-starter with the ability to work independently and collaboratively within a team environment

• Extensive experience in:

  • Migration for M365 products (Teams, SharePoint, OneDrive, Exchange Online - Hybrid)

  • M365 development and administration

  • Implementation of M365 security and compliance policies and best practices

  • Email privacy and regulatory compliance

• Proficiency with PowerShell

• Basic knowledge of Microsoft Power Platform (Power BI, Power Automate, Dataverse)

• Basic understanding of JavaScript, Python and Visual Studio

• Strong proficiency with Microsoft Productivity Suite, particularly Office

• Understanding of security standards and best practices

• Basic knowledge of Azure and Identity Management technologies

• Experience with Email Security and Advanced Threat Protection tools

• Experience in the travel or hospitality industry preferred

• Strong focus on delivering an exceptional enduser experience

• Excellent problemsolving and resolution capabilities

• Ability to effectively manage time, competing priorities and workloads in a fast-paced environment

• Must be capable of working independently, with strong organizational skills, as well as collaboratively, and take a proactive approach and anticipate needs

• Strong interpersonal skills with the ability to build relationships and work effectively with diverse individuals

• Excellent verbal and written communication skills with the ability to communicate effectively and professionally