Accounting Customer Care Support Associate

HOURS: Monday - Friday; 8am-5pm

REPORTS TO: Accounting Customer Care Manager

FLSA STATUS: Non-Exempt

Pre-employment Screening: Background Check, Education Verification, References, Drug Test

WORK FROM HOME: Eligible

After a period of in-person training and time working onsite with your team, this role has the option to work remotely (in WI only at this time). In general, this timeframe tends to be 3-4 months. Note that there will be situations when someone may choose or be asked to return onsite which would be coordinated and scheduled in advance.

We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours - that's why one of our core values is to provide remarkable service. When you work here, you'll be treated with the same level of respect and positive attitude.

As an accounting customer care support associate, you'll be assisting with the daily functions of the accounting collections department as well as interacting with 4imprint and customers.

Here's what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned.

• Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
• Work various daily reports within Accounts Receivable area of accounting.
• Contacting customers regarding late or declined payments and performing related charges, refunds to various payment methods.
• Back up to the credit, accounting customer care, accounts receivable teams.
• Create, document and maintain all applicable job procedures.
• Assist internal and external customers with general questions.
• Maintain a current understanding of trends and updates in your role.
• Participate in training classes and actively seek professional development.

You might be a fit for this position if you are:

• Friendly, tactful and professional in your communications on the phone and in e-mail.
• A self-starter who takes the initiative to solve problems and follow up with both internal and external customers.
• A multi-tasker who is ready to act in any situation.
• Extremely organized and focused on the details that matter.
• Able to demonstrate strong computer skills with working knowledge of databases, spreadsheets and MS Office Suite.
• Someone who enjoys change and trying new things.

Required education/skills/experience:

• High school diploma or equivalent.
• 0-1 years of experience in a similar field.
• Knowledge in accounting-related functions helpful.
• Proficient in Outlook, Excel, Teams, and Word.
• Please refer to the physical requirements form for details on the physical requirements of this role.

Work Environment:

An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals to perform the essential functions.

• Regular and predictable attendance.
• Ability to effectively communicate with others (verbally and in writing).
• Ability to enter data.
• Work could be performed remotely (in WI only at this time) and at 4imprint, Oshkosh offices.

H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

The following five drugs or classes of drugs will be tested for: 1) Marijuana (THC) 2) Cocaine Metabolites 3) Phencyclidine 4) Amphetamines (Class) 5) Opiate Metabolites.

4imprint has a drug-free workplace policy.

Equal opportunity employer, including veterans and individuals with disabilities.