Coordinator of Housing and Residence Life Services

Overview
The Coordinator of Housing & Residence Life Services is a key member of the Residence Life Leadership team. The Coordinator is responsible for a significant amount of project work that requires them to coordinate and work collaboratively with other Housing and Residence Life staff. In addition to working collaboratively, the Coordinator has a significant amount of independent project work. The Coordinator serves a wide variety of individuals and must be open to working with those from diverse backgrounds.This position is expected to have occasional evening and weekend commitments, to travel on behalf of the department periodically, and to work during University reduced operations and closures as needed.

Housing Services Responsibilities (60%)

• Develop & manage the Housing & Residence Life website, which may include the development of original content and the editing and implementation of supplied content.
• Develop a social media strategy and manage all existing and emerging social media channels for Housing & Residence Life.
• Develop and manage publications, image/brand/voice for Housing & Residence Life that meet UMD's brand and identity standards in collaboration with Admissions, Orientation, and University Marketing & Public Relations.
• Manage the day-to-day operations of the Housing Information Desk, including supervision of the Housing Services Coordinator - Desk Manager and desk workers.
• Co-lead summer operations team with the Assistant Director for Residential Learning. Collectively evaluate overnight lodging requests for summer groups and independently manage assigned groups.
• Coordinate all aspects of the Summer Senior program to meet established revenue targets over the summer months. This includes advertising the program, managing reservations and billing, hosting event(s), and addressing complaints from guests.
• Manage all digital signage throughout housing.
• Lead essential residential room key processes including but not limited to, updating key codes in StarRez housing software, auditing keys, and preparing for the distribution and collection of keys from residents and guests upon check-in and check-out.
• Lead student employment processes in areas of responsibility.

Residence Life Responsibilities (15%)

• Provide administrative support for student employment processes.
• Create Maxient cases from submitted incident reports and assign them to hearing officers on an as needed basis.
• Adjudicate conduct cases when significant or unusual behavioral concerns are documented on a case by case basis.
• Manage behavioral cases when residents are documented for creating a hostile room environment for current or prospective roommates in an attempt to make them move out or prevent them from moving in.
• Manage the break duty process, including scheduling and training of student staff providing coverage over break periods.
• Participate in the "Director On-Call" rotation, predominantly over the summer, to consult live-in professional staff on complex situations and occasionally respond to campus after regular business hours.

Departmental Responsibilities (10%)

• Lead departmental role in Orientation and Admissions events.
• Assist with the planning, marketing, and implementation of departmental programming initiatives.
• Serve as a core member of the opening and closing committee
• Assist in the implementation of openings and closing throughout the year.
• Assist in the selection of full-time positions in Housing & Residence Life.
• Assist in the execution of departmental emergency response procedures.
• Serve as a resource on University and departmental policies and procedures.
• Assist Housing & Residence Life in other areas as assigned.

Administrative Responsibilities (10%)

• Meet with the Assistant Director for Residential Learning regularly and attend staff meetings including: residence life, leadership team, and central staff.
• Ensure all safety, security, and maintenance needs are reported to appropriate personnel.
• Plan, direct, and manage administrative functions.
• Perform tasks in accordance with established University and Housing & Residence Life procedures and deadlines.
• Manage and monitor the Marketing & Communications budget and keep Google Drive updated.
• Maintain an inviting office space.

Divisional (Student Life) Responsibilities (5%)

• Represent Housing & Residence Life on University work groups, task forces, and committees.
• Partner with other student life staff to deliver programs and services to residential students.

Priority deadline to apply is January 29th.

Required Qualifications:

• Master's degree, or a BA/BS degree plus at least five years of relevant experience

Preferred Qualifications:

• Experience working in a collegiate housing operation as a graduate/professional staff member for 2 years
• Experience working in a customer service role
• Experience working with camps and conference groups within higher education
• Experience supervising student staff
• Experience using StarRez or another housing management system

Pay Range: $55,000 - $57,500.00; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

Required application materials: Resume and Cover Letter

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).