Operations Manager (FGP) - Manhattan, Revenue Cycle Management

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Operations Manager (FGP) - Manhattan, Revenue Cycle Management.

In this role, the successful candidate will be reporting to the Director, Revenue Cycle, the Operations Manager, Revenue Cycle and will provide project management for implementations and optimization requests, coordinating discussion and timelines between revenue cycle leadership, internal MCIT departments and vendor teams to ensure successful, timely outcomes. Focus on improving efficiency in the revenue cycle and improving processes related to revenue cycle while ensuring that strategic business goals are met.

Job Responsibilities:

Project Management and Application Support:

• Serve as subject matter expert in functional areas including hospital billing, understanding Epic Resolute and other system applications, set-ups, functionalities and impact of change on integration to minimize disruption in revenue cycle projects
• Collaborate with management to translate operational needs into system updates to achieve optimal process improvements
• Perform risk analysis and/or validation for changes and communicate to leadership when issues or changes arise that could adversely affect the strategic plan, make recommendations for project process improvement
• Identify negative trends and correct them while analyzing the revenue cycle project to prevent any further discrepancies from occurring; anticipate impact and updates needed for implementations, upgrades and transitions
• Plan and execute go-live support for implementations and identify training areas and communicate changes as needed

Policy and Compliance:

• Working with the Director, create and maintain current policy and procedure documentation for workflows to allow changes to be communicated effectively to affected teams
• Liaise with the internal IT department and vendors, ensure change requests and support items are organized, documented and resolved timely, escalating issues when needed

Miscellaneous:

• Required to attend applicable revenue cycle, management and/or Epic training sessions; must be able to travel to NYU locations, Epic campus and another conference sites using efficient modes of transportation as needed; estimated travel 10-15%
• Maintain current knowledge of Legislative and Industry changes that may affect the manner in which we conduct business or may affect the professional billing revenue cycle;
• Thorough knowledge of billing requirements/regulations of the major third-party carriers

Patient Experience & Access

• Drives consistency in every patient and colleague encounter by embodying the core principles of CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging;
• Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• Partners with Patient Access Center and Revenue Cycle Operations team members to support collaboration and promote a positive patient experience
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles

Minimum Qualifications:
To qualify you must have a Bachelors' degree required, Masters degree strongly preferred, in business, computer science or healthcare administration. Three to five years minimum experience with hospital billing or related applications; strong understanding of hospital operations and finance and/or revenue cycle management experience; experience with IT systems used in medical management (Epic experience preferred) and experience with practice management system implementations (strongly preferred).
Excellent interpersonal skills; Excellent analytical and problem-solving skills; Ability to multi-task and coordinate competing priorities; Proficiency in Microsoft Excel and Word or similar programs and excellent written and oral communication skills. Light, accurate keyboarding skills required.

Preferred Qualifications:
Masters degree in business administration or healthcare administration or related field; 5-7 years of demonstrated responsible experience in a managerial role. Action-oriented, with experience managing deadlines and strength across a broad range of technical skills. Knowledge of project management tools, methods and best practice. Excellent written and oral communication skills applicable to a wide variety of audiences. Ability to exercise discretion, good independent judgement, and independent thinking in selecting the optimal course of action. Strong leadership, communication, interpersonal, organizational, project management, customer service, analytical and problem solving skills. Proficient in Microsoft Word, Excel, and PowerPoint.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $97,589.96 - $129,948.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here