Principal Project Manager (Office Tech Infrastructure)

The Principal Project Manager for Office Tech Infrastructure is responsible for planning, coordinating, and executing tech and network infrastructure projects supporting Global Workplace Services (GWS)

• Office New Builds

• Office Renovations

• Office Closures

• Run the Engine/BAU Activities

• Jira, Confluence, and Project Management tools

This role ensures seamless technology integration, manages vendor relationships, oversees installations, and conducts site validations to support business operations and customer experience.

Job Description:

The Principal Project Manager will lead IT infrastructure initiatives for office and campus locations, ensuring efficient implementation of network, wi-fi, voice, audio visuals, security systems, and other technologies. This role involves coordinating site surveys, cost estimations, equipment installation, equipment removal, and vendor management for new builds, renovations, and closures. The ideal candidate will collaborate with design and construction teams, oversee circuit orders, manage IT cabling infrastructure and technology installation or removal, and validate all technology components before site go-live. Excellent communication skills are a requirement for stakeholder engagement and reporting.

Job Duties/Responsibilities:

Office New Builds

• Conduct site surveys and develop cost estimations.

• Design and implement MDF/IDF infrastructure.

• Develop technical design documents for network, voice, and wireless.

• Manage network circuit orders (Internet, Wireless POTS, Broadband, Cellular, SIP).

• Oversee IT cabling infrastructure (data, security, AV, wireless, voice, DAS).

• Ensure installation and testing of network, voice, and server equipment.

• Perform site validation and user acceptance testing.

Office Renovations & Transformations

• Determine technology requirements and cost estimation.

• Oversee IT cabling upgrades and installation of new equipment.

• Manage LAN rack restacking and remediation.

• Validate all IT infrastructure before project completion.

Office Closures

• Identify and decommission IT equipment and carrier services.

• Coordinate network disconnects and main number redirection.

• Manage secure removal and sorting of network equipment for reuse or disposal.

• Engage carriers for voice and data circuit disconnections.

Project Management & Coordination

• Lead integration and installation phases, ensuring timely hardware delivery.

• Manage technology vendors and oversee IT infrastructure changes.

• Track project progress, update stakeholders, and ensure construction turnover.

• Conduct final site validation to confirm operational readiness.

This role requires strong project management skills, technical expertise in IT infrastructure, and experience working with construction teams and technology vendors. The successful candidate will ensure that all office and campus locations are equipped with reliable, secure, and efficient technology to support business operations.

As a Principal Project Manager, you will

• Work on small to large scale projects that have a direct impact on different Capital One business lines and Global Workplace Services

• Plan, design, manage and execute project plans

• Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met

• Identify risks and issues, and mitigate and / or escalate as needed

• Leverage analytical and problem-solving skills to ensure project plans deliver on intent

• Align with project customers to ensure a strategic and tactical thought partnership

• Establish collaborative partnership with key stakeholders

• Facilitate meetings and lead cross-functional teams to deliver impactful business outcomes

• Prepare and deliver effective verbal and written communications regarding project status for both internal and LOB teams (via meetings, Google Slides, Slack, Confluence, Jira)

• Maintain key project documentation

• Recommend and implement process improvements

Skills & Experience:

• Experience in Project Management, Change Management and Process Improvement

• Exhibit a proven track record of effective project management, bringing the ability to quickly put structure in place to manage a project

• Strong communication and presentation skills are essential for interacting and communicating with key stakeholders to manage, inform and influence outcomes

• Self-motivated, able to support and initiate change in periods of uncertainty and ambiguity

• Contribute positively to a value driven culture and actively participate in a strong teamwork environment

• Strong attention to detail

• Strong ability to work autonomously, managing his or her own time effectively with minimal supervision

• Highly organized with an ability to remain focused and flexible to an ever-changing environment

• Ability to take ownership and solve problems autonomously

• Proficient in G-Suite applications (Slides, Sheets, Docs, G-Mail), Jira, Confluence, Slack, Zoom

Basic Qualifications:

• Bachelor's Degree or Military experience

• At least 5 years of Project Management experience

Preferred Qualifications:

• 3+ years of IT Network and Infrastructure experience

• 7+ years of Project Management experience

• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).