Campus Safety Dispatcher

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Essential Functions

Emergency Dispatching & Response Coordination 50%

• Promptly answer emergency lines, general business lines, and College operator lines.
• Dispatch appropriate personnel for police, fire, medical, or maintenance responses based on prioritization protocols.
• Maintain accurate and timely logs for all service calls and officer activity in the College's
• Automated Computer Dispatch Record Management System (CAD/IMC)Monitor and respond to fire, intrusion, panic, and trouble alarms; activate emergency mass notifications when directed.
• Make time-sensitive notifications to College officials and outside agencies during emergencies or unusual situations.
• Attend department meetings and training sessions as assigned.

Customer Service & Administrative Support 20%

• Serve as the College's public safety operator, answering external and internal calls, and routing them appropriately.
• Greet and assist walk-in visitors to the department in a respectful and professional manner.
• Maintain composure with distressed callers or visitors; speak clearly and calmly at all times.
• Assist with vehicle scheduling and credential verification for Pool Vehicle use.
• Support the department's parking and access control operations (i.e., permit issuance, key distribution, OneCard functions).
• Monitor security cameras for suspicious or concerning activity and report findings appropriately.

Public Safety Operations 20%

• Utilize state and federal databases (e.g., NCIC, CJIS) to run license, warrant, and criminal history checks at officer request and as authorized.
• Review logs, emails, training documents, and CJIS outputs at the start and throughout each shift.
• Assist Campus Safety officers with community engagement and safety initiatives.

Training, Compliance, and Confidentiality 10%

• Attend all required departmental meetings and training sessions.
• Maintain certifications, including CJIS clearance, CPR, and First Responder credentials.
• Adhere to department chain of command for communications and reporting.
• Follow department policies and procedures and uphold strict confidentiality of all records and communications.
• Maintain an alert and attentive demeanor throughout assigned shifts.

Perform other duties as assigned by management.

This position is part of a team that operates 24/7/365. Shift assignments may include nights, weekends, and holidays. Uniforms are provided. All offers are contingent on successful completion of a background check, including CJIS clearance.

Minimum Qualifications

High School Diploma or Equivalent + 1 to 5 years of experience in law enforcement, public safety, security, or emergency dispatching.

Knowledge of:

• Relevant experience in law enforcement, public safety, security, or emergency dispatching.
• Proficiency with Microsoft Office and ability to quickly learn and use new software (IMC, EMS, ARMS, CJIS, OneCard, etc.).

Skills

• Relevant experience in law enforcement, public safety, security, or emergency dispatching.
• Experience in a campus or public safety dispatching environment.
• Ability to multitask and manage high-pressure situations with professionalism.
• Excellent written and verbal communication skills.
• Sensitivity to confidentiality and data privacy.
• Commitment to working effectively with individuals from diverse backgrounds and identities.

Preferred Qualifications

Associate's Degree

Preferred Certification(s)

Certifications in CPR, CJIS, or APCO.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position. Be sure you have provided all attachments before submitting your application.

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst.Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.