IT Specialist

Job Description:

Build More with Your Career at Christman

Are you interested in becoming an employee-owner with a leading national general contractor that will provide you with opportunities to Build More in your professional career? The Christman Company is looking for an IT Specialist in our Lansing, MI Headquarters Office.

As one of our valued Information Technology team, your primary responsibility is to respond to help desk tickets and provide end-user support in a helpful and pleasant manner, either face-to-face or via telephone video. This position includes occasional travel to various project sites to set up IT services as new construction projects start up.

What You Will Do:

As an IT Specialist, your primary daily responsibilities of this role include, but are not limited to:

• Primary first-level enterprise helpdesk technical support

• Diagnose and resolve software and hardware incidents, including Windows operating system across a range of software applications.

• Provide local IT support which includes setting up PCs, troubleshooting PC issues, assistance with printers and copy machines, phones, local office networking equipment, and video conferencing equipment.

• Provide support to project site offices, involving setting up Internet, PCs, printers/copiers, phones, network/Wi-Fi, basic cabling, webcams, etc., with limited supervision.

• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

• Accurately record, update and document requests using the IT help desk system

• Install and configure new IT equipment.

• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

• Track IT Equipment and Logistics inventory.

• Assist with new user setup and maintenance.

• Processing and deploying Windows 10/11

• Re-imaging Windows 11 onto machines from Windows 10

• Write and maintain departmental documentation.

• Complete assigned and required training for this role.

What You Will Bring to the Team:

Required experience, knowledge, and skills for this role include (Must Haves):

• Associate's Degree in Computer Science, Information Technology, Computer Information System or a degree in a related field.

• Minimum one (1) year of work experience in a related field.

• Or equivalent combination of the above education, training, and experience.

Preferred Education and Experience (Nice to Haves):

• Bachelor's Degree in Computer Science, Information Technology, Computer Information Systems or a degree in a related field.

• Three (3) years of IT experience.

• CompTIA A+ Certification.

• CompTIA Network + Certification.

• Other industry certifications and/or attended training classes.

• Experienced and/or knowledgeable in current company applications.

Additional Eligibility Qualifications

• Proficient with the Windows operating system and the entire Microsoft 365 ecosystem.

• Excellent oral and written communication skills.

• Must be detail-oriented.

• Must have strong organizational skills with the ability to and prioritize daily workload and meet timelines on deliverables.

• Ability to prioritize and administer multiple priorities.

• Ability to maintain confidentiality.

• Excellent interpersonal skills including analytical, problem-solving, organizational, and issue resolution.

• Motivated, committed, and energetic self-starter that's dedicated to providing high-quality and responsive IT service.

Why Christman?

Here at Christman, everyone is an owner. Through our employee stock ownership plan, each employee-owner shares in the collective success and wealth of our nationally recognized company and is eligible to participate in our comprehensive benefits program, including health insurance, 401K contribution, professional development and tuition reimbursement, and more.

Work Environment and Physical Demands:

The position will be conducted in a temperature-controlled professional office environment, with moderate noise. The role will routinely use standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this role the employee is regularly required to talk, listen, sit, walk, reach, kneel, stoop, crouch, use hands and fingers to handle or feel and to operate a computer and telephone keyboard, and maintain visual acuity. The employee may occasionally be required to lift and or carry lightweight objects under 20 pounds. The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

The Christman family of companies is an Affirmative Action/Equal Opportunity Employer that is committed to diversity and does not discriminate against protected classes of Minorities, Females, Protected Veterans or Individuals with Disabilities. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Christman Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.