IOP - OFFICE COORDINATOR

The Outpatient Office Coordinator (OOC) is primarily responsible for coordinating both the electronic and paper chart needs of a patient from inquiry call to discharge, and helping organize any of the administrative needs of the program. The OOC should have a clear understanding of the levels of services available in the outpatient program and understand the workflow process as it pertains to referrals, admission, insurance authorization, discharge, and census management. The OOC supports the IOP Program by organizing registration paperwork, admitting & discharging patients into MS4/Midas and establishing new charts, coordinating utilization review needs to pass along to the clinical team, responding to referral sources, and helping managing overall clerical needs of the program.

MINIMUM QUALIFICATIONS

• At least one (2) years of related experience providing customer service and clerical duties in a medical setting.
• BLS, First Aid, Handle with Care and Verbal De-Escalation certification, provided by INBH.

PREFERRED QUALIFICATIONS

• Two years working experience in a behavioral health setting.

SPECIFIC PERFORMANCE RESPONSIBILITIES

All functions are essential functions unless otherwise noted.

The job functions of this position are not limited to the duties listed below.

1. Manages the workflow of all clerical support needs for an outpatient patient from admit to discharge
2. Completes admissions and discharges into MS4 and helps manage the overall program census along with Manager & Director of IOP
3. Follow-up phone calls to patients as needed for scheduling, rescheduling, or other communication about the program
4. Assists with utilization review and billing needs, including but not limited to, verification of insurance, collection of insurance cards, determining needed authorization for services, and passing along information to the clinical team for necessary follow-up
5. Helps welcome patients to the program, tracks daily attendance, and assists as necessary to help improve the patient environment and experience
6. Identifies and reports trends for ongoing improvement
7. Collects, enters, and maintains data relevant to patient referral and admission to outpatient programs and generates reports of the data as requested
8. Files, assembles new patient charts, collects collateral for charting, and completes clerical needs of both new patient intake process & ongoing care needs
9. Other duties as assigned that assist with the overall workflow and growth of the outpatient program