Service Support Specialist

PT Holdings LLC
sick time, 401(k)
United States, Connecticut, Windsor
460 Hayden Station Road (Show on map)
Jan 27, 2026
Description Position at A-Tech Commercial Parts and Service Windsor, CT Service Administrator (Onsite - Windsor, CT) Be the operational hub of a busy, growing service team. We're looking for a highly organized, detail-driven Service Administrator to support daily operations at our Windsor, CT, branch. If you enjoy keeping things on track, working with customers, and being the go-to person who makes the office run smoothly, this role is for you. This is a full-time, onsite position with long-term growth potential. What You'll Do (Your Impact) Operations & Dispatch Support Answer incoming calls Create and manage work orders. Enter and maintain accurate notes Handle general office and administrative support tasks Assist with estimates and service documentation Customer & Team Support Serve as a professional point of contact for customer questions and issues Build strong working relationships with customers and internal teams Support the Branch Manager with operational improvements and new initiatives What We're Looking For Experience in customer service, service coordination, or office administration Strong attention to detail and ability to juggle multiple priorities Proficiency in Microsoft Excel, Word, and Outlook Clear written and verbal communication skills Self-motivated, dependable, and comfortable in a fast-paced environment Team player who can also work independently Must be at least 18 years old Successful background check and drug screen required Compensation & Benefits Pay: Competitive hourly rate $25-$28/hr, based on experience Benefits: Medical, dental, vision, life, and disability insurance Retirement: 401(k) with company match Time Off: Paid vacation, sick time, and generous time-away programs Work Environment: Casual office culture, team events, employee recognition programs Growth: Opportunities to develop skills and advance within the organization Perks: Casual work environment Employee assistance and recognition programs Team-building and employee relations events Competitive compensation and opportunities for growth Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us. About A-Tech Service A-Tech Commercial Parts & Service has been a recognized leader in the commercial food equipment repair business in CT and Western MA for over 30 years. Our technicians meet customers' expectations by providing world-class repair, preventive maintenance, and manufacturer warranty service in restaurants, schools, hotels, hospitals, nursing homes, and other hospitality businesses. Let us know if you want to be part of our team! To learn more, please visit us at: https://www.atechcps.com/