Software Trainer 1

What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn't beGlobal Industry leaders today without all the individual contributions that bring our team together.

Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we!

If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!

JOB OVERVIEW:

This position is responsible for providing training and implementation of the suite of Henry Schein One eServices to new or existing customers. Professional, timely and effective customer service expectations are met and/or always exceeded. Work toward and assist in the achievement of individual, team, and department goals.

KEY RESPONSIBILITIES (Please include % of time for each responsibility):

• Facilitate remote training calls with new and existing customers using standardized curriculum agenda
• Instruct offices using prepared curriculum on each topic
• Provide post training session documentation on related topics
• Maintain updated calendar
• Responsible for excellent time management skills to achieve customer service expectations
• Maintain individual utilization and productivity goals as determined by leadership
• Schedule follow up sessions or webinars with customers as needed
• Provide email communication to offices and other team members as required
• Attend and participate in weekly team meetings
• Document sessions within CRM system

Work on several different software platforms to retrieve customer data for monitoring

• Maintain an average of 75% of work time on phone with customers
• Maintain a personal CSAT score of 90% or above
• Work with Implementation team members to coordinate Core and eServices training sessions
• Assist Support team members to resolve technical issues for customers
• Provide shadowing opportunities on a limited basis
• Participate in special projects and perform other duties as required based on current business needs

SPECIFIC KNOWLEDGE & SKILLS:

• Practice management software and services including Henry Schein One solutions experience
• Professional training experience
• Dental industry experience
• Proficient with Microsoft Office products

GENERAL SKILLS & COMPETENCIES:

• Basic understanding of industry practices
• Strong time management skills and the ability to prioritize work
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Strong interpersonal communication skills
• Strong written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Analytical thinking
• Oversee small to medium sized projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:

Typically 4 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

SKILL:

Strong understanding of the job and ability to apply knowledge and skills to complete a wide range of routine tasks. Complete tasks in creative and effective ways. Complete assignments in a timely and efficient manner. Apply acquired knowledge of procedures and external regulations.

COMPLEXITY:

Consistently work on routine assignments requiring the ability to work independently. Make recommendations for new procedures. Analyze complex technical or non-technical problems.

SUPERVISION:

Work under supervision to determine methods and procedures on new assignments. May be requested to act as a facilitator or team leader for varying circumstanced or business needs.

PERFORMANCE REQUIREMENTS:

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.

• A career in the healthcare technology industry, with the ability to grow and realize your full potential.

• Competitive compensation.

• Excellent benefits package!Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid ParentalLeave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts,Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

*Benefits may vary by location or status.

Henry Schein Oneis an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Fraud Alert

Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.

No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.