New

Customer Service Representative

Protective Life Insurance Company
vision insurance, parental leave, paid time off, 401(k)

Feb 04, 2026
The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. The Customer Service Representative (Contract Administrator) is responsible for loading and balancing all incoming contracts and payments into the administrative system in a timely manner. Assists customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions. * Local applicants will be considered as this role does require onsite work at our Farmers Branch, TX office for at least six months before working a hybrid schedule* Candidates with the ideal transferrable skills as listed below will be considered for interview: Applicants must have the ability to work in a fast-paced environment. Applicants must have excellent verbal and written communication. Applicants must be proficient in Microsoft Office programs such as Outlook, Excel, and Word. Applicants must be detail-oriented, accurate, and highly organized. Schedule: Monday - Friday, 8:00 am- 4:30 pm CST Essential Functions: Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines Load and balance all contract payments into the system Make contract corrections in the system per dealer requests Update notes in the system for all emails received and contract-related phone calls Process ACH remittances Answer customer questions regarding contracts and cancellations Provide cancellation quotes and process cancellations Pull contract and cancellation documents per dealer requests Assist dealers with navigating the Dealer Portal Add new users to Dealer Portal per dealer requests Collaborate with rates teams when products are not consistent on incoming contracts Create invoices/memos for unbalanced batches Manage incoming checks daily before giving them to the accounting department Net approved claims on batches Process contract transfers and cancel/rebooks Contact dealers/agents for contract rejections and issues Other duties as assigned Required Knowledge, Skills, and Abilities: High school diploma or equivalent Minimum 2 years of basic administrative experience Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy Proficient in Microsoft Office programs such as Outlook, Excel, and Word Detail-oriented, accurate, and highly organized Excellent written and verbal communication skills Reliable and punctual Ability to plan, organize, prioritize, and complete assignments in a timely manner Ability to work both collaboratively and independently Ability to manage environmental and process change in a positive manner Ability to perform basic math functions, such as addition, subtraction, multiplication, and division Preferred Requirements Bilingual - Spanish and English Ability to work in a fast-paced environment. Ability to communicate and work with a diverse team. Protective's targeted compensation for this position is $20.00 - $21.00 hourly, non-exempt. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits ( e.g. , paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans. Accommodations for Applicants with a Disability : If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.