Communications Analyst/VOIP

Job Title: Communications Analyst/VOIP

Location with zip code: Hauppauge, NY 11787

Duration: FTE

Salary: $68956.00/Year

Job Description:

• Must live in Suffolk County or within a reasonable commuting distance.
• Must have a clean driving record.
• Must be an organized thinker.
• Possesses 2+ years of VoIP telephone implementation experience.
• Must be able to work independently as well as on a team.
• Will be accountable for ensuring quality and the timely delivery of assigned tasks.
• Able to identify, prioritize and mitigate risks and issues.
• Maintains alignment of deliverables and reviews with management decision makers;
• Assists in configuring new telephone accounts, arranging for moves and installations, data collection and inventory of County phone systems;
• Assists in troubleshooting and resolving user problems;
• Assists in reviewing trunk usage and routing options to assure proper routing and minimize call routing costs from various locations;
• Generates various reports as needed;
• Maintains inventory of telephone equipment and lines;

Required Skills:

• Candidates should have experience working in the field installing phones.
• Work will be performed from 9 AM - 5 PM Monday-Friday with some possibility for overtime on nights and weekends.
• A minimum of 2 years of experience working with VoIP or a UCaaS solution deployment (Ring Central UCaaS experience is a plus.)
• Candidates should have experience in data collection for the purpose of quickly porting multiple locations from one vendor to another.
• Candidates are expected to be dedicated to this effort and work on-site for the duration of the performance period.