Program Manager, Quality and Care Transformation

Hourly Pay Range:

Position Highlights:

• Position: Program Manager, Acute Care Quality and Clinical Data
• Location: Evanston, IL
• Full Time: 40 hours/week
• Hours: Monday - Friday (8:00 am -4:30 pm)
• Travel: Will float between Endeavor locations

A Brief Overview:

The Program Manager, Acute Care Quality & Clinical Data is responsible for leading clinical quality innovation, data insight development, and performance improvement strategy across the system. This role supports the team to develop and implement organization-wide reports, tools, and dashboards in support of changes to processes, procedures, and policies to ensure safety, quality, and clinical excellence across multiple hospitals/institutes. Collaborates on development of metrics, data, measurement systems and processes to monitor performance. Develops strong collaborative relationships with executive leaders, operational leaders and physicians across the organization. Working closely with these teams the position manages clinical measures and outcomes in a way to consistently meet or exceed goals, objectives and expectations related to benchmarking and comparative local or national achievements.

This role requires experience and expertise that aligns with the autonomy and independence necessary for specific work assignments and decision-making, which is crucial for the speed and success of projects and outcomes.

What you will do:

• Develops organization-wide reports, tools, and dashboards across various platforms (i.e., Vizient, Epic, RLDatix) in collaboration with stakeholders
• Creates high level executive summaries of system performance related to public reporting (CMS Stars, Leapfrog, US News, etc.) with recommended path toward improvement based on findings
• Participates in and contributes to value improvement activities through synthesis of quality, financial, supply, and other data to determine opportunities and actionable items.
• Serves as liaison between stakeholders (e.g., clinical leaders, physicians, payers and Health Information Technology), to ensure accurate data elements for reporting are identified to maximize reporting effectiveness and utilization.
• Identifies supportive reports required and facilitates creation to advance internal scorecard performance and achievement of goals across multiple areas.
• Analyzes data pertinent to identify opportunities for improvement based on internal goals, external/internal benchmarking, industry standards and payor/external regulatory rating systems
• Manages performance and process improvement projects, including those at the hospital, region, and system levels
• Identifies, communicates and engages with key stakeholders required to address issues; moves projects forward according to defined goals and timelines. Identified action steps required when goals not achieved.

What you will need:

Education:

• REQUIRED: Bachelor's Degree in clinically-focused area such as RN, OT, PT, pharmacist, health information technology, or other healthcare-related degree.
• PREFERRED: Master's Degree in clinically-focused area such as RN, OT, PT, pharmacist, health information technology, or other healthcare-related degree.

Certification:

Minimum Certification Requirements

• CPPS/CPHQ, LEAN/Six Sigma Certification and/or similar training highly preferred.

Minimum Work Experience

• 5 years of healthcare experience including data analytics or use of data to drive performance improvement

Skills:

• Strong analytical skills to analyze complex datasets and identify trends/solutions to data quality issues
• Must be fluent in process improvement methods and tools to evaluate, measure capability, and redesign operational and clinical processes.
• Candidate will be able to interpret and display data in manner that identifies areas of opportunity and engages leaders to identify tactics for care improvement.
• Skilled in Utilizing Process/Performance improvement methodologies (IHI, Lean, Six Sigma, etc.)
• Knowledge of data governance policies and procedures
• Analytic, problem solving, and issue resolution skills
• Demonstrated written and verbal communication skills with ability to communicate data issues and solutions to both technical and non-technical staff

Benefits (for full and part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.