Technical Support Specialist (TSS Level I)

Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com.

Technical Support Specialist (TSS Level I)

Summary:

This non-supervisory position coordinates with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications. This position supports mission-critical Department of Homeland Security Countering Weapons of Mass Destruction (CWMD) operations. Personnel must be capable of supporting surge deployments, intelligence-driven operations, National Special Security Events (NSSE), and steady-state detection missions. Travel, extended hours, 24/7 shift work, weekends, holidays, and recall during contingency operations may be required.

The work for this position will be located at one of the following sites:

1. Fort Dix, NJ
2. Herndon, VA
3. Indianapolis, IN
4. Mobile, AL
5. Novato, CA
6. Portland, OR
7. Denver, CO

Job Description

• Conduct CBRN detection operations
• Function as Project Manager when the project manager is absent.
• Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files.
• Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies.
• Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies.
• Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required.
• Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes.
• Supports training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes unless otherwise directed
• Submit Travel Approvals within 48hrs after members receive an Operations Order (OPORD) unless otherwise directed.
• Provides support for Situation Reports (SITREPs).
• Provides input for After Action Reports (AARs).

Qualifications

• Active Secret Security Clearance
• CBRN subject matter expert
• Able to carry equipment up to 50lbs.
• Have a Commercial Driver's License Class B (CDL B) or ability to obtain within 3 months following contract award
• 10 years' experience in operational planning and coordination of detection and preventative activities; 7 years hands on experience of the same
• Operational experience in planning CBRN detection operations, managing logistics, and executing detection during NSSE, events of significance to include SEAR, events of all levels (I through V), enhanced steady state, steady-state, and surge operations
• Equipment experience shall include the use of primary and secondary screening devices including spectroscopic devices and chemical identification equipment utilizing FTIR and Raman technologies
• Demonstrate tactics, techniques, and procedures for CBRN detection operations
• Excellent leadership qualities, public speaking and presentation skills
• National Incident Management System (NIMS) and Incident Command Structure (ICS) certifications and courses
• Excellent decision making and critical thinking skills in a high paced environment
• At least one Basic Radiation Fundamental Training Program Certification
• Primary and secondary screening preventative certifications
• Possess excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite for performance of duties

• Be able to read, write, and speak English fluently
• Travel 50 - 75% during the year

Contingent upon contract award

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.

DAWSON's career portal utilizes a third-party applicant tracking system that allows us to send and receive messages, along with our official DAWSON email addresses. Recruiting emails from DAWSON will only come from @dawsonohana.com or @msg.clrco.com. DAWSON will never: Ask you to send money or purchase equipment as part of the hiring process; Require you to download any apps to interview such as Teams, WhatsApp, etc.; Conduct interviews via Teams chat or messaging-only platforms; or Request banking information outside of secure onboarding steps. To verify current opportunities, use this official careers page. If you are ever unsure about DAWSON roles and communications, contact us at comms@dawsonohana.com before taking action.