Desktop & mobile support Specialist

Are you a Desktop & Mobile Support Specialist looking to join one of the top companies in the Energy and Natural Gas industry?

Are you looking to further your career and grow?

Do you have experience in an IT Technical environment?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in San Antonio, TX. Interested?

Here's what you'd do:

• Provides tier 1 (intermediate level) maintenance and support for client desktop computers and laptop computers.
• Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation, and configuration.
• Unpacking and configuring new hardware.
• Provide end-user training on basic use and functionality of supported devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for client desktop computers, laptop computers, and computer peripherals.
• Research, identify, and develop alternative solutions when new problems are encountered.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.

Here's what you'll get:

Pay: $22.85 / hr.

Hours: 40 hrs/Week.

Length: Temp (6 months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.

• Associate Degree in Computer Maintenance Technology or Computer Help Desk Specialist or Computer Network Administration.
• Minimum 2 years of experience in an IT Technical environment.
• Minimum 2 years of experience in installation, configuration, support, trouble-shooting mobile devices and maintenance of personal computers and hardware.
• Minimum 2 years of experience in maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
• Minimum 2 years of experience in Microsoft Intune.

• Basic knowledge of PC networking concepts and terminology, with familiarity with Windows Active Directory.
• Familiar with LCD projectors and TV/monitors.
• Basic knowledge of setup, support, and maintenance of printers and plotters.
• Ability to develop and maintain working relationships with customers and support teams.
• Good analytical and problem-solving abilities.
• Well-developed written and verbal communication skills for interaction with all levels of personnel.
• Ability to meet goals and objectives.
• Effective interpersonal and customer service skills
• Ability to make recommendations and independent decisions.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, databases, presentation software, electronic mail, and scheduling.
• Comfortable with change and the ability to adapt to the changing needs of clients, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
• Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
• Ability to distinguish colors to identify electronics components and wiring.
• Relative Certifications.
• Relative experience in supporting utility construction & maintenance.
• Familiarity with mobile device solutions.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.