Operations Temporary Associate

Are you an Operations Temporary Associate ready to join a leading company in the health insurance industry?

Looking to grow your career and gain valuable experience?
Do you have strong customer service skills?

If so - we want to hear from you!

Acara Solutions is seeking qualified candidates to work onsite with our client in Buffalo, NY.

What You'll Do

• Make outbound calls to patients to coordinate prescription drug deliveries and related services
• Schedule deliveries based on patient needs while confirming medication effectiveness, potential adverse events, and allergy/medication profiles
• Gather necessary refill information to support timely medication delivery through Reliance Rx
• Communicate with patients and healthcare providers to coordinate deliveries
• Document required patient information and escalate any adverse events for pharmacy clinical review
• Discuss copays, secure payment authorization, and assist with financial arrangements
• Maintain accurate patient records, documentation, and filing
• Support delivery scheduling, billing tasks (when designated), and copay collection
• Collaborate across departments to promote teamwork, information sharing, and process improvement
• Follow established procedures and guidelines, with any deviations approved by the supervising pharmacist
• Perform additional duties as needed

If you're customer-focused, detail-oriented, and ready to contribute to a dynamic healthcare environment, apply today!

Here's what you'll get:

• Pay rate: $19.00/hr
• Hours: 40 Hours/Week
• Length: Temp (4-6 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED
• Minimum 2 years of Customer service experience

• Call Center experience
• Exceptional Service-deliver to our internal and external customers; think with the customer in mind.
• Adaptability-respond quickly to changing circumstances by being flexible and executing accordingly.
• Team player-work to create a culture of collaboration and teamwork and exhibit our core values.
• Accountable for your job responsibilities and team to enable Reliance to achieve success.
• Innovative-seek ways to improve processes that directly contribute to Reliance's strategic goals.

Additional Information :

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Work is typically performed in an office environment with some physical demands such as: sitting for long periods of time (6-12 hours per day) bending, stretching, lifting, typing, speaking, hearing, handling, fingering, lifting up to 20 lbs., near acuity/clarity with or without correction, subject to inside environmental conditions but not necessarily from temperature changes, subject to moderate noise, and normal exposure to everyday risks and discomfort requiring common safety precautions.
• While performing the duties of this job, the Operations Temporary Associate is regularly needed to communicate professionally over the telephone with our customers.
• The work environment characteristics described above are representative of those a temporary associate encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Maintains confidentiality and uses only the minimum amount of protected health information (PHI) necessary to accomplish job-related responsibilities.