Small Medium Business (SMB) Demand Planner

Microsoft Advertising is at the forefront of the digital advertising industry and empowers advertisers around the world to reach and expand their potential through our full-funnel digital marketing solutions. Microsoft properties such as Edge, Bing, MSN, Copilot, and our 3P partner network offer advertisers access to target audiences.

We are seeking a SMB Demand Planner to join our team. This role delivers high quality advertiser demand for available audience supply and advertising product opportunities on the Microsoft Advertising Platform. As a trusted advisor to field and operation teams, you will use analytical and collaborative skills to identify demand opportunities for acquisition and growth; share insights; drive programs and support prioritization.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

• Convert supply and product opportunity areas into demand priorities for the SMB segment. Done in collaboration with key stakeholders, and as part of overarching demand planning efforts.
• Drive growth activation plans and programs adapted to a range of service models (outsourced/through-partner, self-service). Activities would include target setting; leading enablement; communicating results; delivering retrospectives for ongoing improvements.
• Anticipate, validateand articulateproduct fit and implementation challenges from customer perspective - providing actionable insights.
• Problem solve and drives segment level correction of error efforts. Utilizes insights from customer cases and support tickets to proactively develop and communicate solutions to product and engineering teams. Identify and propose incentive/ acceleration opportunities.
• Expands on the established planning framework by soliciting feedback, participating in v-team meetings, and evolving the team value proposition to key internal stakeholders.

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.

Preferred Qualifications:

• Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.

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Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.