New

Desktop Support Technician

TEKsystems
$18.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, North Canton
Feb 19, 2026
Desktop Support Technician OnSite \| FullTime Position Overview A Desktop Support Technician is needed to provide onsite technical assistance to end users, supporting hardware, software, and basic network issues. This role handles Level 1-2 support tasks, ensures timely ticket resolution, and contributes to a stable and productive enduser computing environment. It's an excellent fit for someone with 1-2 years of IT support experience who enjoys handson troubleshooting and customer interaction. Key Responsibilities End User Support * Respond to and resolve support tickets for desktops, laptops, mobile devices, and peripherals. * Troubleshoot issues involving Windows and macOS environments, productivity applications, and common business tools. * Assist with basic network troubleshooting, including LAN, WiFi, and VPN connectivity. * Provide clear, professional communication and strong customer service. Hardware & Software Troubleshooting * Diagnose and resolve hardware failures, performance issues, and peripheral malfunctions. * Install, configure, and update software according to IT standards. * Coordinate hardware repairs with external vendors when necessary. System Administration Support * Perform basic user account tasks within directory and cloud environments. * Assist with imaging, workstation setup, and device configuration. * Support endpoint security tools such as antivirus, encryption, and MFA. Deployments & Asset Management * Participate in hardware deployments, refresh cycles, and office moves. * Maintain accurate inventory of IT equipment and assets. * Prepare, configure, and issue new devices to end users. Documentation & Collaboration * Document troubleshooting steps and resolutions in the ticketing system. * Contribute to internal knowledge base articles. * Collaborate with Level 1 teams and escalate issues appropriately. Required Qualifications * 1-2 years of experience in desktop support, help desk, or IT support. * Working knowledge of Windows and macOS operating systems. * Experience supporting productivity applications. * Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). * Experience using a ticketing system. * Strong customer service, communication, and problemsolving skills. Preferred Qualifications * Certifications such as CompTIA A+, Network+, or similar. * Experience with endpoint management tools. * Experience supporting mobile devices (iOS/Android). Core Competencies * Strong troubleshooting and analytical skills * Clear, professional communication * Ability to prioritize multiple requests * Customerfocused mindset * Attention to detail and accuracy Job Type & LocationThis is a Contract position based out of North Canton, OH. Pay and BenefitsThe pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in North Canton,OH. Application DeadlineThis position is anticipated to close on Feb 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.