Supervisor, Revenue Operations (ROPS)

Posting Date

This position assists the manager by providing leadership and direction to assigned Revenue Specialists on the Revenue Operations (ROPS) team, often overseeing projects, monitoring of and managing teammates to metrics. The role includes direct supervisory responsibilities for a team of 10-25 teammates.

Hybrid to the Federal Way, Washington business office is preferred; however, remote consideration may be available for candidates who are not local.

Essential Duties and Responsibilities

The primary duties generally fall into three categories:

1. Teammate Supervision (60%)

• Directly supervise, mentor, and coach a team of 10-20 teammates.
• Identify performance deficiencies or process gaps through root cause analysis; address these by providing timely coaching, creating development plans, and managing performance to ensure team success.
• Monitor team productivity and ensure departmental goals are met.
• Address teammate relations issues, escalating to the manager as necessary.
• Manage staffing plans, recruitment, and retention of teammates.
• Conduct annual Performance Development Reviews (PDRs) and manage disciplinary actions.
• Maintain high engagement scores for the assigned team (>80%).

2. Special Projects and Project Management (25%)

• Assess team resourcing to intake and assign projects, and resource allocation that ensure the most effective use of teammate talent.
• Monitor team productivity and project status to ensure timelines and deliverables are met within a time-sensitive environment.
• Maintain transparency of project progress by tracking timelines, milestones, and deliverables. regularly communicate status, risks, and dependencies to leadership and stakeholders.
• Lead or actively participate in special projects and strategic initiatives.
• Serve as a liaison between credits team and other departments.
• Assist with Continuous Quality Improvement (CQI) projects to improve business efficiency.
• Identify system and process improvement opportunities.

3. Process Improvements (10%)

• Identify gaps between desired performance and actual performance, recommending appropriate interventions or process changes to eliminate performance gaps.
• Develop and maintain documentation, including process flows and technical specifications, to support continuous improvement efforts.
• Serve as a liaison between teams to ensure business needs are met in an efficient and effective manner during process rollouts.

Qualifications

• Experience: >2 years of related supervisory experience required.
• Education: Must have a High School Diploma, GED, or equivalent
• Bachelor's Degree preferred.
• Skills: Intermediate proficiency in MS Excel, Word, and PowerPoint.
• Strong problem-solving skills and ability to think critically.
• Proven track record of leading change or operations through influence.
• Relevant experience in healthcare revenue cycle preferred.

Here is what you can expect when you join our Village:
* A "community first, company second" culture based on Core Values that really matter.
* Clinical outcomes consistently ranked above the national average.
* Award-winning education and training across multiple career paths to help you reach your potential.
* Performance-based rewards based on stellar individual and team contributions.
* A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
* Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
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Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.