Program Operations Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Program Operations Coordinator - JLL

What this job involves -The Program Operations Coordinator serves as a central resource for operational excellence, managing diverse initiatives that support organizational efficiency and effectiveness. This role combines project coordination, vendor relations, process improvement, and training facilitation to ensure seamless program delivery across multiple business functions. Providing comprehensive program operations support including continuous monitoring of multiple initiatives and facility operations. Work with facility management teams and cross-functional stakeholders to coordinate program delivery, vendor management, and process optimization while ensuring seamless execution of diverse organizational initiatives.

What your day-to-day will look like:

Program Coordination & Project Management

• Coordinate multiple concurrent programs and ad-hoc projects from initiation through completion.

• Develop project timelines, track deliverables, and ensure stakeholder alignment.

• Manage cross-functional initiatives and provide regular status updates to leadership.

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Vendor Management

• Oversee vendor relationships including contract coordination, performance monitoring, and issue resolution.

• Serve as primary liaison between internal teams and external service providers.

• Evaluate vendor performance and recommend process improvements for procurement activities.

Process Documentation & Standard Operating Procedures

• Develop, maintain, and update standard operating procedures (SOPs) to ensure consistent operational practices.

• Document workflows, create process maps, and implement quality control measures.

• Support continuous improvement initiatives through process analysis and optimization.

Training Coordination

• Plan and coordinate training programs for various organizational initiatives.

• Schedule training sessions, manage logistics, track completion rates, and maintain training documentation.

• Collaborate with subject matter experts to ensure content accuracy and relevance.

Presentations & Communication

• Prepare and deliver presentations to various stakeholder groups including management, project teams, and external partners.

• Create visual reports, executive summaries, and operational dashboards.

• Facilitate meetings and maintain effective communication channels across all program activities.

Required Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or related field.

• 2-3 years of experience in project coordination, operations, or program management.

• Strong organizational skills with demonstrated ability to manage multiple priorities simultaneously.

• Excellent written and verbal communication skills with presentation experience.

• Proficiency in Microsoft Office Suite and project management tools.

Preferred Qualifications:

• Project Management Professional (PMP) certification or equivalent project management credentials

• Experience working in commercial real estate, professional services, or similar client-focused industries

• Advanced proficiency in data analysis tools such as Tableau, Power BI, or similar platforms

• Experience with change management principles and stakeholder engagement strategies

• Knowledge of budget management and financial tracking for programs or projects

• Previous experience supporting global or multi-regional initiatives and remote team coordination

Location: Waukesha, WI

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.