AP Representative, Voids & Returned Checks

Concentra is recognized as the nation's leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Accounts Payable Representative,Voids and Returned Checks is responsible for processing invoice and check void requests, resolving returned vendor payments, and ensuring returned checks are mailed to the correct vendor address in accordance with updated vendor records. This role safeguards internal controls by verifying vendor information, maintaining proper documentation, and ensuring compliance with company policies and accounting standards.

Process invoice and payment void requests in the accounting system in accordance with company policies.
• Review and validate supporting documentation prior to voiding invoices or checks.
• Investigate and resolve returned checks due to incorrect, outdated, or incomplete vendor addresses.
• Contact vendors to obtain updated remittance addresses and required documentation.
• Coordinate the re-mailing of returned checks once approvals and address updates are completed.
• Maintain accurate system documentation and audit trails for voided transactions and re-mailed checks in compliance with internal controls.
• Identify process improvement opportunities related to payment and void procedures.

• Education Level: High School Diploma or GED
• Major: Degree must be from an accredited college or university.
• Minimum of 1 year in an office environment; 2 years preferred.
• Experience working in a high-volume, multiple facility operating structure environment is a plus.
• Experience handling invoice voids, check voids, and returned checks is a plus.
• Skilled at maintaining organized records and audit-ready documentation to support void processing and internal controls.
• Ability to thrive in a fast-paced environment and possess a personal sense of urgency and attention to detail.
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Attention to detail and accuracy.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Excel and ability to learn other systems as needed (Oracle)
• Ability to work independently and as part of a team.
• Work with leadership team to identify areas of risk or potential improvements.
• Possess a continual sense of curiosity and desire to improve processes.
• Ability to follow company and departmental policies and guidelines.

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.