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Ambulatory Care Administrative Coordinator 2

University of California - San Francisco Campus and Health
United States, California, San Francisco
Feb 24, 2026

Ambulatory Care Administrative Coordinator 2

OB/GYN - Fertility

Full Time

88106BR

Job Summary


The Center for Reproductive Health (CRH) Assistant Patient Financial Navigator position is responsible for providing high-level assistance to patients undergoing fertility treatment and helping them navigate the complexities of fertility billing. The position supports the team of Financial Navigators and serves as a link between the CRH clinical practice, the practice billing team and UCSF billing entities (notably the billing agents and the single billing office (SBO), with the objective of increasing patient satisfaction and reducing patient billing complaints and grievances. This position has been created to provide patient resources and advocate for CRH patients and will be responsible for supporting various functions including managing the financial customer service line, providing administrative support to the finance team and other assignments as needed. A high degree of independence, initiative, assertiveness and diplomacy are necessary to work with CRH patients in a complex environment. The Assistant Patient Financial Navigator must be able to manage and mitigate patient financial issues in an accurate and timely manner.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Department of Obstetrics, Gynecology and Reproductive Sciences (Ob/Gyn & RS) is a major academic Department in the School of Medicine, engaged in clinical, research, and training activities at the Parnassus, Mt. Zion and San Francisco General Hospital campuses, as well as satellite locations throughout the Bay Area, with an annual operating budget of $129.2 million and the new Betty Irene Moore Women's Hospital at Mission Bay. The Department has 102 full-time faculty, 136 other academic appointees, 39 post-doctoral fellows, 20 clinical fellows, 36 residents, 136 voluntary clinical faculty, and 266 staff. The mission of the UCSF Department of OBGYN & Reproductive Sciences is to improve the lives and health of all women through excellence, innovation and leadership in Patient Care, Scientific Discovery, Education, Advocacy. "Leading the way in women's health."

The Reproductive Endocrinology and Infertility (REI) Division and the REI Research Group (REIRG), within the Department of Obstetrics and Gynecology, conduct clinical research relating to all aspects of fertility and reproduction, including specific disorders, such as menopause, infertility, endometrial dysfunction, and polycystic ovarian syndrome.

Required Qualifications


1-2 years of experience in ambulatory care clinics, finance or related area.
Strong knowledge of billing and / or collections processes, concepts, systems and external regulations. Familiarity of clinical medical billing practices including coding, billing systems and documentation requirements. Knowledge of ambulatory care clinic practice management including patient workflows and processes. Demonstrated understanding of medical terminology and clinical knowledge of clinical practice area.
Strong interpersonal and customer service skills to work effectively with a diverse population of patients, staff, physicians and other medical professionals in regards to the billing and collection process, and to productively negotiate terms for successful resolution of outstanding billing inquiries.
Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment especially during times when patients and partners are in high emotional state
Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
Strong written and verbal communication skills with the ability to communicate effectively with a high volume/high expectation customer base.
Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
Bachelor's degree in related area and / or equivalent experience / training.
High School Diploma or Equivalent

Preferred Qualifications


Strong analytical skills to produce comprehensive reports, and identify trends and variations.
Strong knowledge of the regulations and confidentiality issues involved in the revenue side of medical care, including private and government insurance, self-pay, collections, and reporting and data management.

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

004477 AMBUL CARE ADMSTN CRD 2 CX

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF)

Work Style

Fully On-Site

Shift

Days, Variable

Shift Length

8 Hours

Additional Shift Details

Monday - Friday

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