Police Support Specialist

Help serve your community behind the scenes by supporting day-to-day police operations-providing responsive customer service, accurate records support, and trusted administrative assistance that helps keep Menomonee Falls safe. The Village of Menomonee Falls Police Department is hiring a full-time Police Support Specialist. The anticipated hiring salary range for this position is $23.50/hour - $27.32/hour.

Under general supervision, provides customer service and administrative support for Police Department business office operations, including processing and maintaining law enforcement records and related documentation, receiving and documenting payments, and completing Transaction Information for Management of Enforcement (TIME) system entries and queries.

1. Answers non-emergency phone calls; provides assistance to callers and directs inquiries to appropriate personnel.
2. Provides customer service to walk-in visitors to the Police Business Office, including Police Department personnel; refers visitors as appropriate.
3. Routes calls requiring police, fire, or rescue response to Waukesha County Communications (WCC) as needed.
4. Receives and routes calls for service to other Village departments (e.g., Parks, Utilities, Public Works).
5. Maintains the records management system related to names, businesses, call numbers, incident reports, and crash reports; audits entries for accuracy.
6. Conducts TIME transactions with advanced certification, including but not limited to warrant entries/validations, missing person entries, criminal history queries, driver status checks, stolen vehicle/property entries, and state/regional alerts.
7. Processes and reviews Circuit Court and Municipal Court citations for accuracy.
8. Processes and prepares OWI suspension packages.
9. Transmits fingerprint data to the State of Wisconsin and Wisconsin Department of Justice.
10. Receives payments; prepares daily deposits and daily cash register reports.
11. Maintains compliance with the National Incident Based Reporting System (NIBRS) and prepares monthly reporting support as required.
12. Monitors internal alarms and surveillance systems (Village Hall, Library, Police) and the mobile camera when needed.
13. Processes incoming and outgoing mail.
14. Transcribes officers' reports via telephone or digital recorder.
15. Maintains department files of official documents including reports, citations, licenses, permits, and similar records.
16. Ensures Patrol Bureau maintains adequate supplies of required forms; updates and reproduces forms as needed.
17. Monitors and updates the business and residential alarm module for proper keyholders and for permit and false alarm billing.
18. Provides investigative support to police personnel using various computer applications.
19. Maintains Special Situation Requests in the GEO database regarding officer safety concerns and unique circumstances at locations throughout the Village.
20. Performs related duties as required and other administrative duties as assigned by the supervisor.

Essential Knowledge and Abilities
1. Considerable knowledge of standard office practices, procedures, and techniques.
2. Considerable knowledge of business English, spelling, grammar, and punctuation.
3. Considerable knowledge of and proficiency in MS Office products (or comparable programs), including word processing, spreadsheets, and some database knowledge.
4. Considerable knowledge of standard office equipment (telephones, copiers, printers, scanners, shredders, and department-specific equipment).
5. Considerable knowledge of department requirements, policies, procedures, rules, and applicable laws.
6. Working knowledge of basic math.
7. Working knowledge of department-specific programs.
8. Working knowledge of terminology specific to department/division operations (including legal and law enforcement terminology).
9. Some knowledge of basic bookkeeping or accounting.
10. Ability to analyze, research, and interpret complex documents, information, policies, and procedures.
11. Ability to prepare and comprehend complex documents, correspondence, information, and reports.
12. Ability to analyze and resolve problems.
13. Ability to access and navigate the internet and department-specific applications/programs.
14. Ability to follow and understand advanced oral and written instructions.
15. Ability to work independently and as a member of a team; deal with people in an effective and timely manner.
16. Ability to establish and maintain effective, professional, positive, and respectful working relationships; communicate internally, with other departments/divisions, outside agencies, and the public.
17. Ability to interact effectively and sensitively with persons from diverse backgrounds and persons of all ages and lifestyles.
18. Ability to make routine decisions using standardized practices.
19. Ability to type at least 40 words per minute.

1. High School Diploma or GED.
2. One (1) year post-high school work experience providing administrative support.
3. One (1) year of recognized post-high school training in business, administrative professional, or closely related field may substitute for one (1) year of work experience.
4. Must be available to work either day or evening shifts. This position participates in a rotating schedule requiring work on one (1) Sunday every eight (8) weeks.
5. TIME system advanced certification will be initiated within 30 days of hire and must be obtained within six (6) months of hire.
6. No felony convictions.
7. Notary Public certification is desirable; the Village will assist the employee in obtaining this upon hire.

Preferred candidate will have:
1. Knowledge of the National-Incident Based Reporting System (NIBRS).
2. Advanced TIME system certification.
3. Excellent customer service skills.
4. Open record fulfillment experience (FOIA).

This position is expected to work day shift hours of 7:00am to 3:00pm, Monday through Friday. This position participates in a rotating schedule requiring work on one (1) Sunday every eight (8) weeks. This position is not eligible for telework or work-from-home. Selection process may include oral and written exams as well as and computer skills assessment.

Please attach a cover letter and resume to the application but not in lieu of completing the application in its entirety.

Physical Requirements
Position requires extreme accuracy and prolonged sitting in the performance of daily duties and frequent repetitive keyboarding motion for preparing reports and other documents. The position also requires walking and some standing and lifting of boxes. Must be able to travel occasionally as needed. The equipment required to be used for this position includes a phone system, desktop computer, copy machine, and scanner. The Village of Menomonee Falls will provide reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act of 1990 (as amended).

EEO STATEMENT
The Village of Menomonee Falls provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. In compliance with the Americans with Disabilities Act, the Village will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.