Sr. Principal Customer Quality Engineer

The Sr. Principal Customer Quality Engineer serves as the primary owner for receiving, analyzing, and communicating product-related customer complaints and quality issues. This role ensures timely, datadriven resolution by coordinating crossfunctional investigations across design, manufacturing, test and supply chain teams. The engineer develops, maintains, and improves company complaint-handling and inspection procedures to ensure full compliance with internal policies and external regulatory requirements.

This position is responsible for maintaining accurate problem logs, identifying systemic issues, and driving corrective and preventive actions with product development and quality leadership.

• Serve as the key technical quality interface between customers, product development, and manufacturing.
• Drive high product quality and robustness using bestpractice methodologies: Lessons Learned, Risk Assessment, DOE, DFT, DFM, etc.
• For selected programs, collaborate with customers, design engineering, and operations prior to product launch to identify and mitigate early risks to ensure high-quality performance in highvolume manufacturing.
• During high-volume production, lead cross-functional technical teams to rapidly investigate and resolve customer issues-including containment, root cause determination, and corrective actions.
• Provide clear and consistent customer communication regarding investigation status, containment actions, and final resolution.
• Lead teams to achieve customer quality KPIs including DPPM targets, customer complaint cycle time, and delivery of high-quality 8D reports.
• Identify recurring trends through detailed analysis of problem logs and escalate systemic issues to product development and quality leadership.
• Travel to customer or manufacturing sites for proactive risk mitigation or crisis resolution.

• Bachelor's degree in electrical engineering or related field; Master's degree preferred.
• At least 10 years in the areas of Wafer fab, Assembly, BAW filter, Failure Analysis, Product Engineering, Reliability, Supply Chain or Quality.
• At least 10 years of customer-facing experience, including managing technical escalations and complex issue resolution.
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  This position is based in Austin, with no option for remote work.
  
  

• Ability to quickly develop expertise in high-volume semiconductor manufacturing, including wafer fabrication and assembly processes, SPC, traceability systems, change control, ATE test, ORT, monitors, and DOE.
• Solid understanding of customer system-level testing
• Demonstrated global leadership capability with the ability to influence design and development teams-balancing schedule, cost, and performance tradeoffs to improve product quality.
• Proven ability to lead large cross-functional teams through complex customer complaint investigations, including application-level troubleshooting, containment, root cause analysis, and corrective actions.
• Strong prioritization and decision-making skills for technical team direction.
• Advanced data analysis competency with proficiency in JMP, Minitab, and Excel (PivotTables, VLOOKUP, etc.).
• Working knowledge of corporate systems such as Salesforce, Confluence, JIRA, SAP, and Power BI.
• Strong problem-solving skills using industry-standard methodologies (8D, 5 Why, Fishbone, FMEA).
• Ability to understand business and legal implications related to customer quality issues.
• Calm, structured, and logical approach under high-pressure situations.
• Excellent written and verbal communication skills; capable of executive-level presentation.
• Highly self-motivated with a strong sense of urgency; able to multitask effectively in fast-paced and matrixed environments.
• Strong teamwork mentality; able to drive alignment across global teams.
• Willingness to work extended hours when critical issues arise.