BUSINESS DOMAIN DIRECTOR - 75426

Executive Service

Hybrid

Background Check:

This position requires a criminal background check and CJIS/FTI Fingerprints. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Who we are and what we do:

The Tennessee Department of Finance & Administration (F&A) acts as the chief corporate office of state government by leading through great business and exceptional customer service. In the early 1970s by executive order, state computer functions were centralized into one division in the Department of Finance and Administration. Since then, Strategic Technology Solutions (formerly the Office for Information Resources), has served as the state's central information technology service bureau to state departments. Strategic Technology Solutions (STS) is a division within F&A, guided by Kristin Darby, Chief Information Officer. STS's clients primarily consist of State departments and commissions. STS provides planning, resources, execution and coordination in managing the information systems needs of the State of Tennessee. In addition to providing technical directions, services, and infrastructure to the State of Tennessee, STS also serves as staff to the Information Systems Council (ISC). Department-focused IT staff are housed within the five (5) Business Solutions Delivery (BSD) BSD Business Domains. The Business Domains provide IT strategic planning, high-level shared resources, and customer service delivery. The General Government Domain supports Department of General Services, Department of Human Resources, Finance and Administration, and Commerce and Insurance.

How you make a difference in this role:

Core Competencies

The successful candidate will demonstrate executive-level leadership and a strong ability to operate at the intersection of business strategy, technology delivery, and stakeholder engagement. Core competencies include:

Strategic Solution Leadership

1. Recommends scalable, enterprise-aligned solutions that balance agency needs, risk, cost, and long-term sustainability.
2. Trusted Advisory Relationships Builds credibility and trust with agency executives and stakeholders through transparency, accountability, and consistent value delivery.
3. Product Management & Lifecycle Ownership Leads product vision, roadmap prioritization, value realization, and continuous improvement for enterprise platforms including ERP.
4. Agile Delivery Leadership Champions agile principles, backlog prioritization, iterative delivery, and cross-functional collaboration to accelerate value delivery.
5. Building Effective Teams
6. Customer-Centric
7. Business Drive for Results
8. Motivating Others
9. Strategic
10. Agility

Ideal Professional Profile

1. Demonstrated experience serving as a strategic technology advisor to executive stakeholders, providing solution recommendations that improve service delivery and operational outcomes.
2. Strong portfolio planning, resource management, and financial oversight experience.
3. Proven ability to build and sustain trust-based relationships across diverse agencies, balancing competing priorities while maintaining enterprise alignment.
4. Experience leading product management functions, including roadmap development, prioritization frameworks, stakeholder alignment, and value measurement.
5. Experience implementing or leading agile methodologies at scale, including backlog governance, sprint/release planning, and cross-functional delivery teams.
6. Experience managing large, complex, multi-agency programs with high visibility and governance oversight. Knowledge of public-sector operations, compliance requirements, and governance structures.
7. Progressive IT leadership experience with emphasis on service delivery, modernization, and enterprise alignment.

Job Overview:

The Business Domain Director (BDD) reports directly to the BSD Executive Director and provides executive leadership for multiple teams supporting agencies within the General Government Business Domain, including oversight of the Statewide Enterprise Resource Planning (ERP) product portfolio within Strategic Technology Solutions (STS). This role serves as the senior accountable leader for domain strategy, solution recommendations, product lifecycle oversight, and trusted agency partnerships. The BDD ensures the delivery of secure, scalable, and business-aligned technology solutions that advance agency missions while aligning with enterprise strategy, architecture, and governance standards. The BDD operates as both a strategic partner and operational leader - translating agency business needs into actionable product roadmaps and solution strategies while driving high-quality, agile execution across cross-functional teams.

Key Responsibilities:

1. Serve as the executive point of accountability for the General Government Domain and associated enterprise products, including ERP lifecycle strategy and value realization.
2. Provide strategic solution recommendations to agency leadership, ensuring alignment with enterprise architecture, cybersecurity, and modernization standards.
3. Build and maintain trusted relationships with agency executives, acting as a primary escalation and advisory point of contact.
4. Lead product management practices within the domain, including roadmap development, prioritization, stakeholder alignment, and continuous product improvement.
5. Champion agile delivery methodologies, ensuring iterative value delivery, disciplined backlog management, and measurable outcomes.
6. Supervise director-level leaders responsible for agency relationships, product ownership, and service delivery execution.
7. Align staffing models, financial resources, and delivery capacity with both agency demand and enterprise priorities.
8. Oversee domain portfolio governance, ensuring initiatives are prioritized based on business value, risk, and strategic alignment.
9. Participate in enterprise governance forums including the Solutions Review Board, Change Management Board, and other strategic decision bodies.
10. Review and assess agency endorsement requests to ensure cross-domain coordination and enterprise consistency.
11. Lead enterprise modernization initiatives that improve efficiency, interoperability, and service resilience.
12. Ensure continuity of operations, high-quality service delivery, and proactive responsiveness to evolving agency needs.
13. Develop and mentor domain leadership talent, fostering a culture of accountability, collaboration, and continuous improvement.

Minimum Qualifications:

Bachelors degree in Information Technology, Business Administration, Public Administration, or related field (or equivalent experience). Experience collaborating with executive leadership to define and implement IT and product strategies. Experience directing IT teams and complex delivery functions. Demonstrated understanding of agile methodologies and product management frameworks. Knowledge of federal, state, and local laws, rules, and policies related to information systems governance. Preferred Qualifications ITIL certification or deep familiarity with IT service management disciplines. Experience leading enterprise product portfolios or large-scale ERP environments. Experience scaling agile practices across multiple teams. Experience managing vendors and third-party service providers within performance-based delivery models. Experience leading diverse, multi-disciplinary, and geographically distributed teams.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.