Job Opportunity
Job ID:52981
Description:
Positions Location: Lansing, MI
Job Description
General Purpose of Job: Under the direction of the Gift Shop Supervisor, the Gift Shop Specialist greets and assists customers, maintain an organized and clean store, stock/restock inventory, process sales transactions, and provide exceptional customer service. This is a great opportunity for someone who enjoys interacting with people, has a passion for sales and customer service, has a great eye for understanding retail best practices, has a knack for visually displaying merchandise to optimize sales, and is interested in joining a large healthcare system. Essential Duties: This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Greet customers as they enter the shop, provide them with excellent customer service, and assist them with finding items and making purchase decisions.
- Arrange and display merchandise to optimize visual appeal and assist in creating attractive displays for seasonal and promotional events.
- Help maintain the shop's environment through organization, cleaning, dusting, etc. as needed.
- Assist in receiving and unpacking merchandise shipments; restock merchandise as needed; monitor and report any issues with merchandise quality and/or stock shortages.
- Collaborate with team members and volunteers to achieve sales targets and promotional upselling.
- Process sales transactions accurately and efficiently using the point-of-sale system.
- Keep track of inventory levels and notify the Gift Shop Coordinator when supplies run low.
- Provide information to customers about the philanthropic purpose of the gift shop.
- Support the needs of and work collaboratively with gift shop volunteers.
- Handle customer complaints and inquiries professionally and courteously.
- Follow all hospital policies and procedures, including cash handling, security, and safety.
- Reinforce and model a supportive culture of positive customer service and excellence.
- Treat all people with respect and dignity
- Perform other duties as assigned.
Job Requirements
| General Requirements |
* None |
| Work Experience |
* Minimum one year of retail experience * Previous retail or customer service experience - preferred * Experience working with Volunteers - preferred * Experience within a healthcare system - preferred * Experience using a point-of-sale system - preferred |
| Education |
* High school diploma or GED. * Associate's Degree in Business, Finance, or Hospitality - preferred |
| Specialized Knowledge and Skills |
* Excellent customer service, communication, and interpersonal skills. * Basic math skills for handling transactions and making change. * Strong organizational skills and attention to detail. * Ability to work evenings and weekends is required. * Positive attitude and a willingness to learn. * Ability to work in a fast-paced environment. * Ability to work independently and as part of a team. * Basic computer skills. * Develop and maintain positive relationships. * Strong organizational skills and ability to multi-task. * Ability to make decisions independently. * Schedule flexibility M-F with primary availability of evenings and at least one weekend day. * Ability to lift 25 pounds |
University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. #LI-MR1
Job Family
Administrative/Clerical
Requirements:
| Shift |
Variable |
| Degree Type / Education Level |
High School / GED |
| Status |
Part-time Non-Benefit Eligible |
| Facility |
Sparrow Hospital |
| Experience Level |
New Grad |
|
Sparrow Health System
Feb 25, 2026