Principal Product Manager, Adobe Support & Services

Are you skilled at solving complex problems and transforming customer needs into scalable service offerings? Become a Principal Product Manager for the Adobe Support & Services Portfolio, which enables enterprises to achieve greater value, stability, and performance from their Adobe solutions.

You will own the evolution of Adobe Support & Services by translating customer insights, market trends, and internal expertise into high-impact service features, value packages, and go-to-market enablers. You will collaborate with cross-functional teams across consulting, customer success, marketing, operations, and product to define the roadmap, improve delivery quality, and drive adoption and renewals.

Looking for a candidate with product management and service design skills to improve Adobe customers' success experiences.

What You'll Do

Service Strategy and Design:

Define and evolve the value proposition of Adobe Support & Services across segments and industries. Translate customer goals into structured offerings, content, and processes that scale across accounts while delivering personalized outcomes.

Cross-functional Enablement:

Partner with Professional Services, Customer Engineering, Support, and Sales to define key capabilities and assets-including customer journeys, outcome frameworks, packaged accelerators, and digital touchpoints. Ensure field teams are enabled to position and deliver the offering effectively.

Customer and Market Insights:

Leverage data, customer feedback, and field insights to identify gaps and new opportunities. Refine the offering over time based on impact, adoption, happiness, and business performance.

Portfolio and Roadmap Management:

Own Support & Services roadmaps - prioritizing development of service elements, internal tooling, and go-to-market assets. Balance customer experience improvements with business scalability, technical feasibility, and operational efficiency.

Service Delivery Optimization:

Collaborate with operations and tooling teams to enhance delivery consistency, streamline internal workflows, and promote operational excellence across thousands of accounts. Develop critical metrics and dashboards to measure success and pinpoint areas of friction.

What's Needed to Succeed

Experience: 6+ years of product management, service design, or go-to-market experience in enterprise software, consulting, or customer success. Experience with subscription-based services or customer lifecycle programs is highly preferred.

Customer-Centric Approach:

Strong empathy for customer needs with a proven ability to translate those into scalable, repeatable services. Familiarity with success models, enterprise services, and digital transformation journeys.

Strategic and Analytical Thinking:

Ability to synthesize insights from customer conversations, operational data, and business metrics to craft the product roadmap. Comfort with ambiguity and a drive to simplify complexity.

Execution and Collaboration:

Demonstrated capability to lead cross-functional projects with clarity and purpose. Strong ability to collaborate effectively with technical, field, and executive collaborators. Capacity to excel in a fast-paced, matrixed setting.

Excellent Communication:

Able to clearly articulate value, rally teams around a shared vision, and present to both internal and external audiences with executive polish.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.