IT Support Technician

Genesis10 is currently seeking an IT Plant Support Technician for a contract position with a Major Food Manufacturing Company located in Monett, MO. This is a 6+ month contract opportunity.

Pay Rate: $18.00 - $20.00 per hour depending on skill level.

This role provides tactical IT support for local and remote sites in a mixed office and manufacturing environment. The ideal candidate will be responsible for Tier 1 and Tier 2 support, including PC and device replacement, network troubleshooting, and resolving end-user issues with hardware, software, and other IT systems in a timely manner.

Responsibilities:

• Provide support and follow-up for end users with computer hardware, phone, and other identified IT support items or process issues
• Diagnose, repair, install, perform, or facilitate upgrades on IT supported software and hardware
• Maintain communications with end users during the resolution process, while ensuring ownership of the issue
• Utilize the Service Management tool to enter, update, and resolve issues and requests, meeting established service level agreements
• Deploy new processes, hardware, or software to support Global IT projects
• Execute lifecycle replacements as needed
• Provide 24x7-support for plant/region as needed
• Document troubleshooting and repair processes

Requirements:

• Experience providing Tier 1 and Tier 2 boots-on-the-ground support
• Proficiency with Windows operating systems and ticketing systems
• Hands-on experience with PC replacement, including iPhones, laptops, and other end-user devices
• Experience with network troubleshooting, including switch configurations and tracking down IP addresses
• Ability to support a variety of systems including end user devices, conference room systems, servers, printers, and networking equipment
• Must be a collaborative team player and contributor

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website www.genesis10.com.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran