Technical Analysis & Testing Program Manager

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We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The Technical Analysis and Test Program Manager at SouthState Bank is responsible for leading the end-to-end technical analysis and testing lifecycle for complex, cross-functional technology initiatives, with a strong emphasis on internal and vendor delivery and regulatory compliance. This role serves as the primary point of contact for technical documentation and testing activities across the most complex IT projects and initiatives, ensuring that both internally developed and vendor-delivered solutions meet functional, integration, security, and regulatory requirements before production deployment. The Technical Analysis and Test Program Manager collaborates closely with technology vendors, technical analysts, project managers, and business stakeholders to manage risk and deliver high-quality outcomes aligned with the bank's business objectives and industry standards. The role has management oversight for a team of both full time and contract Technical Analysts.

Duties & Responsibilities

• Oversee and coordinate the end-to-end technical analysis and testing lifecycle for multiple, complex technology initiatives, including system technical documentation, functional requirements, traceability matrices, test strategy, test plans, test management, defect management and ongoing BAU support of system changes for SSB system platforms.

• Manage and allocate Technical Analysts across internal teams and third-party vendors, ensuring optimal coverage and timely delivery.

• Establish, enforce, and continuously improve technical analysis and testing standards and best practices, driving process improvements across the organization.

• Report on test progress to all Stakeholders, risks, and quality metrics to Executive project leadership, supporting informed go/no-go decisions for SSB production releases.

• Provide training and skill development for Technical Analysts to support growth, compliance, and improvement.

• It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education Requirements

• Bachelor's degree in Information Technology, Business, or a related field.

Minimum Experience

• 7+ years of experience in software testing or quality assurance, with at least 3 years in a test management role, preferably in banking or financial services IT.

Licenses & Certifications

• Nice to have - ITIL, CSTM, ISTQB

Knowledge, Skills, & Abilities

• Demonstrated experience managing testing for vendor-based solutions in regulated environments.

• Strong technical knowledge of SDLC, testing methodologies, test management tools (e.g., ALM, Zephyr, qTest), and defect management processes.

• Excellent leadership, communication, and stakeholder management skills.

• Proficiency in risk assessment, problem-solving, and continuous process improvement.

• Thorough understanding of regulatory compliance, security requirements, and data integrity standards relevant to the banking industry.

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

• Ability to sit, walk, and/or stand for extended periods of time

• Ability to bend and reach

Work Environment

• Office: This position reports to a physical Company location, and the setting will be a typical office environment.

• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

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Equal Opportunity Employer, including disabled/veterans.